Being a manager and a mediator: a dual essential skill

Training Theme

This training explores the dual skill of manager-mediator, which is essential for effectively managing conflicts in the workplace. It examines how to reconcile these two seemingly contradictory roles: the manager, who must achieve goals and make decisions, and the mediator, who must remain neutral and facilitate dialogue. Through the etymology of terms, practical cases and concrete tools, the training shows how to prevent conflicts while developing mediation skills. The emphasis is on the importance of clear communication, feedback and the promotion of shared values to create a collaborative work environment.

Training Objectives

In this online course, you will learn how to:

• Be a manager-mediator, juggling the paradoxes of these two roles.
• As a manager: Prevent conflict, welcome it and identify your own responsibility and room for maneuver, while keeping an eye on departmental objectives.
• As a mediator: Take a step back, remain neutral, refrain from interfering in the negotiation to understand the conflict, erasing all your certainties about the people and situations from your database.
• Find a balance between the roles and attitudes of a manager and a mediator depending on the situations.
• Transform decisions made into "objectives" and provide positive feedback for any positive progress.
• Train in mediation tools to acquire facilitator skills.

Target Audience 

Managers dealing with conflicts

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Etymology of the word MEDIATOR
• Etymology of the word MANAGER

LEARN

• Expert video: Being a manager and mediator (8'55)
  • Exploration of the role of the manager in conflict prevention and how to reconcile the positions of manager and mediator.
• Quiz on the possibility of being a mediator as a manager.
• TRUE/FALSE on the attitudes and responsibilities of the manager-mediator.

ANCHOR

• The good practices of the manager-mediator.
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents: Coaching memo sheet (PDF)