Clarifying roles and responsibilities within the workplace

Training Theme

This training helps managers clarify roles and responsibilities within their team to foster autonomy and engagement. It presents three complementary approaches: traditional task clarification, self-governance, and mission-based accountability. The RACI tool is introduced as a practical support for a clear distribution of expectations. The training emphasizes the importance of distinguishing between individual and collective responsibility, while encouraging co-responsibility in the team. It provides concrete tools to manage sensitive situations and foster a culture of positive accountability.

Training Objectives

In this online course, you will learn how to:

• Define clear boundaries of roles and responsibilities when possible and desirable.
• Encourage individual accountability for an organic evolution of responsibilities.
• Define missions and objectives to promote autonomous accountability.
• Use tools such as RACI to clarify the roles and expectations of each individual.
• Resolve disputes related to responsibility confusion in a mature and constructive manner.
• Encourage co-responsibility of colleagues within a mature and committed team.

Target Audience 

Any manager wishing to promote a model of collaboration that inspires, and encourages boldness, agility, and accountability.

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video Beyond the Mission Sheet: Adrian's Commitment (2'11) – the story of a dedicated employee who embodies the values of initiative and co-responsibility.
• Video Messages Quiz.

LEARN

• Expert video: Clarifying roles and responsibilities to avoid conflict (8'48).
• Presentation of the 3 solutions to avoid conflicts due to unclear roles and responsibilities.
• Quizzes and TRUE/FALSE on the different ways to establish clear roles and responsibilities.
• RACI good practices.

ANCHOR

• Individual and collective responsibility.
• "I react if...": The 5 key situations.
• "I am co-responsible": Areas of co-responsibility.
• Use real-world examples to define your own commitment to change.

Additional resources

• Downloadable documents: RACI Table (PDF), Coaching memo sheet (PDF).