Develop a culture of positive feedback

Training Theme 

This 20-minute training teaches the art of developing a culture of positive feedback in business. It shows the importance of compliments and recognition for the motivation and performance of teams. Through videos, exercises and concrete examples, it presents two congratulatory techniques: flash congratulation for quick feedback and in-depth congratulation to capitalize on successes. The training also addresses the management of feedback reactions and encourages extending this practice to colleagues, managers and customers to create a real culture of recognition.

Training Objectives 

In this course, you will learn how to:

• Provide positive feedback and genuinely congratulate your teammates (boss, collaborators, colleagues).
• Express satisfaction sincerely and appropriately in each situation.
• Strengthen motivation, trust, learning, and well-being of teammates through positive feedback.
• Choose between quick praise or more in-depth positive feedback depending on the situations.
• Capitalize on successes by asking appropriate questions.
• Manage various reactions from recipients of positive feedback, even the most delicate ones.
• Foster a culture (and contagion) of positive feedback within the company.
• Also consider giving feedback to your peers and manager.

Target Audience 

Anyone wishing to promote a positive model of communication and collaboration.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Article: ""Compliment versus reproach""
  • A neuroscience study shows that it takes 3 to 5 compliments to erase a reproach
• Storytelling: Video ""Staging recognition"", 2'13
  • Story of employees who take creative initiatives to gain recognition, leading their manager to organize a formal ceremony
• Quizzes

LEARN

• Expert video: The art of positive feedback or congratulation, 6'53
  • Presentation of the principles and techniques to develop the reflex of praise as a source of well-being, motivation and performance
• Types of congratulations:
  • Flash Congratulations (4 steps)
  • Deep Praise (4 Steps)
• Quiz and TRUE/FALSE

ANCHOR

• Congratulations that make you feel good: inspiring examples of congratulatory sentences
• Good practices at Blablacar: The three thank you rule
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)
• Bonus: TED or Youtube video(s)"