Developing a constructive feedback culture

Training Theme 

This training teaches the art of constructive feedback in a professional environment, based on three essential qualities: courage, benevolence and agility. Through concrete situations and practical tools, you will learn how to give effective feedback by following five key steps: positive reception, factual description, active listening, setting SMART goals and follow-up. The training also addresses the management of different reactions to feedback and the importance of establishing a feedback culture between colleagues, regardless of hierarchical level, to promote the professional development of each individual.

Training Objectives 

In this course, you will learn how to:

• Develop the three qualities necessary for constructive feedback: empathy, courage, and adaptability.
• Follow the five steps of feedback systematically: positive reception, getting to the point, listening, concretization, and follow-up.
• Demonstrate courage in addressing issues constructively with teammates.
• Show empathy by listening to others (whether a leader, colleague, or collaborator) without judgment and respecting their ideas.
• Determine the responsibilities, abilities, and motivation of each party (manager and managed) to tailor the solution.
• Stay future-oriented, not dwelling on the past, by defining SMART goals.
• Plan for follow-up to assess the effectiveness of changes and celebrate achievements.

Target Audience 

Anyone wishing to promote a positive model of communication and collaboration.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video ""Silent Feedbacks"", 1'47
  • A situation where the lack of direct feedback creates misunderstandings between colleagues
• Quiz on the appropriate times to give feedback

LEARN

• Expert video: The art of ""negative"" feedback: reframing without demotivating, 7'20
  • The 5 key steps of constructive feedback: positive reception, description of facts, listening, SMART goals and follow-up
• Quiz and TRUE/FALSE on good feedback practices
• Possible reactions to feedback and how to deal with it
• Giving feedback to a colleague: challenges and recommendations

ANCHOR

• Comparative table of good and bad feedback practices
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)
• Bonus: TED or Youtube video(s)"