One-on-one meetings between manager and employee

Training Theme 

This management training teaches managers how to structure and conduct their individual interviews effectively. It covers two essential types of interviews: decision announcement and problem solving. Through educational videos and practical cases, managers discover the 5 key steps of a successful interview: positive reception, getting straight to the point, sharing, achieving SMART objectives, and follow-up. The training emphasizes the importance of preparation, active listening and co-construction of solutions with the employee to guarantee productive and motivating interviews.

Training Objectives 

In this course, you will learn how to:

• Structure an interview in 5 key steps.
• Create an atmosphere of welcome and trust.
• Get straight to the point while maintaining positive communication.
• Listen, answer questions and question your interlocutor.
• Solidify new expectations through consensus by setting SMART objectives.
• Confirm the date for the next follow-up and the tracking indicators.
• Conduct step-by-step decision announcement and problem-solving interviews.

Target Audience 

Managers wishing to acquire management fundamentals.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable coaching memo sheet (PDF), Decision Announcement Interview (PDF), Problem-Solving Interview (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video The Disaster of Room 103, 2'10
  • An illustration of bad practices during an interview through the example of Romain, a young manager
• Quiz on the appropriate approach to employee difficulties

LEARN

• Expert video: The steps to a successful interview, 7'03
  • The 5 key steps of a successful interview: positive reception, straight to the point, sharing, concretization and follow-up
• Conducting a decision announcement interview in 4 steps
• Conduct a 6-step problem-solving interview
• Quizzes and TRUE/FALSE on phrases to avoid and good practices

ANCHOR

• Winning behaviors for successful interviews
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)
  • Decision Announcement Interview (PDF)
  • Problem-Solving Interview (PDF)"