Preventing workplace conflict risks

Training Theme

This 15-minute training course presents 4 essential keys to preventing the risk of conflict at work. It offers a practical approach based on allowing divergent thinking, clarity and transparency in communication, consultation before decision-making and strengthening team cohesion. Through real-life examples, practical tools such as the 7 key phrases, and interactive exercises, participants learn how to turn differences into opportunities for enrichment rather than conflict. The training emphasizes the importance of feedback, inclusion and consultation to create a more harmonious work environment.

Training Objectives

In this online course, you will learn how to:

• Allow divergent thinking to enrich ideas and perspectives instead of turning contradiction into a cause of conflict.
• Use the 7 key phrases/questions that prevent the formation of conflicts.
• Be clear and transparent in your communication to avoid misinterpretations and motivate teams.
• Consult before deciding: welcome employees' ideas and opinions with authenticity and openness to minimize resistance.
• Invest in team cohesion to make teams less vulnerable to conflicts and stronger in the face of challenges.

Target Audience 

Anyone who has to manage conflicts at work

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: Minimizing the risk of conflict, 7'54
  • Presentation of the 4 keys to minimize job dissatisfaction and avoid the spread of conflicts.
• 7 key phrases to prevent conflicts.
• TRUE/FALSE quiz and exercise on collaboration and conflict prevention.

ANCHOR

• The 4 keys to minimizing the risk of conflict:
  • Allow divergent thinking
  • Be clear and transparent
  • Consult before deciding
  • Focus on team cohesion
• Use real-world examples to define your own commitment to change.

Additional resources

• Downloadable documents: Coaching memo sheet (PDF)