Workplace Resilience: The Art of Bouncing Forward

Training Theme 

This training explores the concept of professional resilience, from its neurological and psychological foundations to its application in the workplace. It clarifies the distinctions between error, failure, and fault to better adapt managerial responses. The “test and learn” approach is promoted as an alternative to “test and give up,” encouraging experiential learning and personal growth. Through concrete examples, such as Sony Music's failure bonus system, and inspiring leadership journeys, the training highlights the importance of cultivating both individual and collective resilience. It also integrates recent statistics showing that 73% of employees reported an improvement in their resilience since the COVID-19 crisis.

Training Objectives 

In this course, you will learn how to:

• Understand the neurological and psychological mechanisms of resilience to better activate it.
• Differentiate between error, failure, and fault to adapt your professional response.
• Develop a constructive “test and learn” approach when facing challenges.
• Create a work environment that fosters collective resilience.
• Implement collaborative practices that encourage initiative-taking and learning through experience.

Target Audience 

Anyone wishing to promote resilience, agility, and empowerment.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 6 chapters:

• Beyond the Hard Knocks: From Physics to Psychology
  • Definition of resilience
  • Neurological dimension and brain mechanisms
  • Impact of social pressure on resilience
  • Storytelling: Video Howard Schultz and Starbucks (2'16)
  • The value of initiative-taking
• Error, Failure, Fault: The 3 Faces of Professional Learning
  • Error: Unintentional mistake
  • Failure: Unintentional lack of success
  • Fault: Intentional transgression
• The Art of Rebounding
  • Moving from “test and give up” to “test and learn”
  • Building self-confidence to foster growth
  • The incremental adjustment approach
• They Turned Their Failures into Gold
  • Famous success stories from notable leaders
  • Inspiring leadership journeys of transformation
• The Resilient Company
  • Agility as a key driver of adaptability
  • Constructive failure management strategies
  • Aligning corporate values with resilience goals
  • Evolution of performance evaluation methods
  • Impact of resilience on French companies
• Dare to Fail to Succeed
  • Sony Music case study: transforming failure into opportunity
  • The failure bonus system to reward experimentation
  • Creating conditions for valuing mistakes and learning