Managerial Courage Part 1 Tutorial

Unlock the secrets of effective management with 'Managerial Courage Part 1'. Discover the essential types of courage every manager must have: the courage of truth, collaboration, and innovation. Learn how to confront challenges, embrace transparency, and foster a culture of trust and accountability. Don't miss this insightful exploration that empowers managers to enhance performance and well-being in their teams!

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What kind of courage must a manager possess
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to reconcile performance and well-being in their department?
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Being courageous is more than just taking risks
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and making difficult decisions.
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It also includes the day to day operations and tasks that require courage.
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In these two videos,
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we will describe the four main types of managerial courage
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the courage of truth,
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the courage to collaborate,
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the courage to innovate,
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and the courage to be assertive.
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Then we will decipher how organizations can foster managerial courage,
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so that it prevails over natural barriers and fears.
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The courage of truth is undoubtedly the first step to consider.
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It requires being aware of oneself,
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one's teams,
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one's company,
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and one's market,
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not hiding from reality and especially from difficulties and failures.
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Yes,
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I see there is a problem in the team.
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Yes,
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I can see that there is a conflict and that there is a drop in performance,
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that our competitors are taking over the market.
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Yes,
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I see the new product launch has failed.
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See,
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acknowledge and verbalize to everyone what we see.
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This leads us to transparency,
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communicating what we see,
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especially the problems and difficulties.
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This is where courage is needed,
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taking ownerships of one's mistakes and being
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able to say simply with lucidity and humility
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that I made a mistake without having to point fingers or justify ourselves,
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or simply say let's change our strategy because this
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strategy is not working or is no longer working.
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Managers lose more credibility and respect from their team
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when they don't know how to acknowledge their mistakes
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than when they have the courage to acknowledge them.
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At the same time,
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the manager gives everyone the courage to take risks,
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to dare to change their mind,
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and in turn the courage to acknowledge their own failures,
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and this is a huge asset for the company.
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The courage to be transparent can extend to sharing
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as much information as possible with your team,
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even those that will raise objections.
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Dare to pass on difficult messages,
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address problems head on.
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Reframe an employee face to face instead of complaining about them behind
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their back or letting them off the hook to avoid problems.
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Don't give everyone the same raise just to buy peace.
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Clearly tell your employee that they will not receive a bonus,
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not because
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your budget is limited,
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but because you have made other choices.
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The courage of truth is also saying as much as possible of what we do
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and doing what you say.
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Your collaborators are not children
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from whom the truth should be hidden because they are not old enough to handle it.
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Of course there may be issues and decisions that are best kept confidential,
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but these should be the exceptions.
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To be truthful is to take full responsibility.
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Being responsible of what we say and do,
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taking ownership without hiding.
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Being responsible for what we do not say and do not do,
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like not daring to reframe or refusing to innovate,
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for example.
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Finally,
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being responsible for what we have allowed to be said
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and for what we've permitted to be done,
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for example,
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allowing a rumor to spread,
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allowing a conflict or discriminatory attitudes to grow in the team.
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Face reality and take a stand.
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Dare to be truthful,
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the courage of truth.
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The second pillar of managerial courage is the courage to collaborate.
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Working in a team requires a lot of courage,
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especially if you're wearing the manager hat,
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often referred to the person in charge,
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as if the collaborators are less in charge than him.
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Oops.
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To fully collaborate,
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you have to go into the field to be in contact with the team.
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Listen to them,
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take their opinions into account,
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welcome and get the best out of their grievances.
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And I hope you have some antagonism and differing opinions in your team.
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If you don't,
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you've probably recruited clones instead of having the courage to diversify.
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The courage to collaborate as a manager also means
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daring to manage in a participative and delegate fashion,
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and for that you have to dare to trust.
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Managers who bear the burden of responsibility alone.
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I am the person in charge,
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are afraid of losing control.
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This is normal.
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It takes courage
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to give more responsibility and autonomy to your teams,
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despite your title as the leader.
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It takes courage to delegate,
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to accept the mistakes that could have been
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avoided if you had been more controlling.
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The courage to collaborate goes,
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in our opinion,
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as far as daring to have an equal relationship with collaborators,
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making decisions together,
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trusting in collective intelligence,
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sharing leadership,
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and this type of management by trust can only be done
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if the courage of truth has been established in advance.
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In this healthy and truthful environment,
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employees will have learned to give each other positive
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and corrective feedback and to grow from their mistakes.
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Finally,
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the last point in this section on the courage to collaborate,
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dare to stand up for the team
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with customers,
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other departments,
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and management.
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Value successes and risk taking,
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even if they lead to failure.
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Defend a project,
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a budget.
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As some of my trainees have told me,
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I respect my boss because he is willing to put his neck on the line for us.
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Third pillar of managerial courage,
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the courage to innovate.
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Again,
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if you have courageously built a culture of truth and collaboration,
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in short,
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trust,
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it will be much easier to innovate together.
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Seneca said,
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it is not because things are difficult that we do not dare.
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It is because we do not dare that things are difficult.
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In the same way I would say,
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it is not that innovating is difficult,
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it is because we do not dare to innovate that innovation is complicated.
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I recently read that the majority of ideas that
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employees do not dare to share are ideas.
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1,
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in favor of customer service,
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2,
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in favor of functioning of the department,
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and 3,
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in favor of process improvement.
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The courage of the manager is
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to verbalize these ideas and have them verbalized,
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than to dare to sell them to the superiors if we need their approval,
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and finally to implement the best
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ones.
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Some organizations die from
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not innovating in time,
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from
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not embracing necessary change in time.
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I really like the metaphor of the Lookout by Jerome Bonde.
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When the weather is sunny and stable,
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no clouds,
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no wind,
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no storm,
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no fog,
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the role of the lookout becomes very meaningful.
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At the top of the masks,
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the lookout can see much further than the sailors on deck.
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This is the vertical and hierarchical vision.
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From a vertical height,
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one can see better,
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anticipate,
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and decide on the best strategy to reach the port where one has chosen to disembark,
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to achieve set goals.
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But
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in rapidly changing weather,
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in windy,
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stormy,
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and foggy conditions,
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the lookout has no real visibility.
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It is the sailors who are busy on the deck and who are able to pass one after the
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other on the bow of the boat who can best tell what is coming up a few meters away
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and what the obstacles are.
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We are then more in a horizontal decision making.
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In a way,
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our current context is so ever changing,
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so fluid
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with the pandemic,
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the rapid rise of competitors,
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and very rapid social and technological changes
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that we need to know
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how to maneuver with the agility of the helm and
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rely on the teams on the ground to tell us
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what they are experiencing,
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what they are seeing,
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and how they think we can get through the next phase.
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Decisions about innovation and change
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must always and above all,
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take into account the visions and ideas of the teams on the deck.
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It is up to the manager to ensure
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that they express themselves individually and collectively,
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to be proactive in change,
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and to test ideas.
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Test and learn.
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Continuous improvement requires permanently leaving one's comfort zone.
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We have two videos on the subject,
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requires vulnerability to criticism and failure.
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Dare to change and innovate,
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even in the fog.
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Yes,
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it takes courage to do so.
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Together we have examined three main types of managerial courage,
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the courage of truth,
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the courage to collaborate,
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and the courage to innovate.
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In the next video,
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we will describe the 4th type of courage,
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the courage to be assertive,
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and we will see how organizations can develop courage within the company.

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