Arbitrating conflict: a key skill for managers

Training Theme

This course explores arbitration as an essential managerial skill for conflict resolution. It sheds light on when and how to use arbitration effectively, positioning it as an alternative to mediation when mediation is no longer possible. Through a practical approach, the training addresses the advantages and limitations of refereeing, as well as the key steps to successful arbitration. It stresses the importance of having clear and shared rules, while insisting on the need for active listening and rigorous monitoring of the decisions taken.

Training Objectives

In this online course, you will learn how to:

• Evaluate the pros and cons of arbitration.
• Use the step-by-step arbitration approach to resolve a conflict.
• Gather the necessary information to make a fair decision.
• Reflect on short- and long-term solutions to the conflict.
• Make a brief and firm decision while focusing on the future.
• Monitor the implementation of decisions and the involvement of all parties.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• The refereeing solution: comparison of sport vs business
  • The importance of clear and shared rules
  • Application in companies: laws, processes, contracts and charters

LEARN

• Expert video: Arbitrating the conflict, 7'31
  • The advantages and disadvantages of refereeing, the arbitration approach to resolve a conflict and make teams grow
• Quiz on the referee's missions
• TRUE/FALSE on the principles of arbitration

ANCHOR

• Advantages, disadvantages and stages of arbitration
  • A quick review of the key points
  • Discussion on the role of the referee
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)