Consolidating conflict resolution

Training Theme

This 15-minute training course addresses the crucial management of post-conflict in companies. It presents a systemic approach where conflict is seen as a blocked energy whose resolution unleashes potential for the team. Three key steps are detailed: validating that the solution satisfies all parties in the long term, consolidating the exit with a contract and monitoring indicators, and capitalizing on the experience to progress collectively. The training stresses the importance of anchoring changes through concrete commitments and regular monitoring to avoid the resurgence of tensions.

Training Objectives

In this online course, you will learn how to:

• Assess if the conflict is truly resolved and prevent it from resurfacing.
• Ensure that the solution is satisfactory for everyone over the long term.
• Use a written or informal agreement to prevent disputes.
• Strengthen the resolution of the conflict through contracts, indicators, and follow-ups.
• Revisit the solution after real-world testing and adjust if necessary.
• Capitalize on past disagreements for individual and collective growth.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• The concept of blocked energy and its release in conflicts
• The systemic impact of a conflict on the entire team

LEARN

• Expert video: Managing the post-conflict period, 3'32
  • The 3 key tips for managing the post-conflict period: validate everyone's satisfaction, consolidate through contracts and indicators, capitalize on experience
• Quiz and TRUE/FALSE on post-conflict management

ANCHOR

• Post-conflict good practices
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)