Diagnosing conflict and prevent its escalation

Training Theme

This training helps to understand and manage conflicts by distinguishing their source (the initial spark) from the factors that amplify them (avoidance and escalation). Through an educational video and practical exercises, it makes it possible to identify the behaviors and typical phrases that contribute to the inflation of conflicts. The training provides concrete tools to better manage disagreements, foster constructive dialogue and avoid escalating tensions. It emphasizes the importance of proactively addressing conflicts rather than avoiding them or allowing them to fester.

Training Objectives

In this online course, you will learn how to:

• Differentiate between inflation factors (avoidance and escalation).
• Raise awareness among the parties involved about the impact of their avoidance.
• Assist resistant individuals in bringing disagreements to the table.
• Facilitate discussions to prevent conflict escalation.
• Clarify the responsibilities of each party in the escalation.
• Intervene as a third party to defuse both escalation and avoidance.

Target Audience 

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Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: The factors of inflation in the conflict, 7'09
  • Understand the difference between the initial problem (the spark) and the two types of gases that fuel conflict: avoidance and escalation
• Quiz and TRUE/FALSE on the factors of inflation of the conflict

ANCHOR

• Verbal climbing barbs: examples of phrases that contribute to escalation
• When words talk about avoidance: examples of avoidance sentences
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)