Exiting the conflict at each of the 3 stages of the conflict

Training Theme

This 15-minute training explores the internal mechanics of conflict through its three key stages: presupposition, trigger, and reaction. It helps to identify the presuppositions that generate conflicts, recognize automatic triggers, and transform our reactions for a better management of conflict situations. By understanding that conflicts often start in our thoughts, we learn to take a step back and change our limiting beliefs. The training provides practical tools to develop more harmonious professional relationships and break out of the cycle of conflict.

Training Objectives

In this online course, you will learn how to:

• Identify the 3 stages of sliding into conflict: assumption, trigger, and reaction.
• Recognize assumptions (demands, beliefs, and totalitarian values) that initiate conflicts.
• Recognize triggers that automatically put us into the stress and conflict spiral.
• Identify reactions that can amplify or reduce a conflict.
• Take responsibility for changing our assumptions and reactions.

Target Audience 

Anyone wishing to improve their quality of life and relationships

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: The internal mechanics of conflict, 5'38
  • Explanation of the 3 stages of conflict: presupposition, trigger and reaction
• Quiz on managing silence in the face of conflict
• TRUE/FALSE quiz on the mechanics of conflict

ANCHOR

• The 10 presuppositions that generate conflict at work
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents:
  • Coaching memo sheet (PDF)