How to make assertive, effective, and serene requests

Training Theme 

This training helps to develop the ability to make assertive and serene requests by overcoming psychological obstacles such as the fear of judgment or refusal. It is based on three essential keys: clarifying desires, lifting self-censorship and preparing for all possible scenarios. The training combines theory and practice, with expert videos, interactive exercises and concrete tools to turn complaints into constructive requests. The emphasis is on the importance of negotiation and taking a win-win approach for more effective demands.

Training Objectives 

In this course, you will learn how to:

• First clarify your desires in order to then clarify your request.
• Overcome self-censorship by conquering the fear of causing inconvenience.
• Be prepared for all scenarios, even the possibility of refusal.
• Transform your complaints into concrete and constructive requests.
• Have a witty retort on hand to protect your ego in the face of rejection.

Target Audience 

Anyone wishing to improve their quality of life and relationships.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• 'Asking for more information': Analysis of the obstacles to asking questions (fear of judgment, of the unknown, of disturbing, pride, fear of being unmasked)
• Reflection on curiosity and the desire to learn in the face of fears
• Reflection question: 'What are the 3 difficult questions you are going to ask today?'

LEARN

• Expert video: 3 keys to dare to ask, 10'51
  • The basics of assertiveness: be clear about your request, lift self-censorship, be prepared for all scenarios
• Quiz: 'Is it a bad thing to have received a no to a request?'
• 'Asking and negotiating, the same fight?': Exploring the link between demand and negotiation
• TRUE/FALSE on attitudes to demand

ANCHOR

• The three keys to daring to ask:
  • Be clear about the request
  • Lifting self-censorship
  • Be prepared for anything
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)
• Bonus: TED or Youtube video(s)"