How to organize team benchmarking

Training Theme

This training presents a structured method for effectively organizing a team benchmarking. Through the emblematic example of Xerox and its recovery in the face of Japanese competition, it demonstrates the power of benchmarking as a tool for transformation. The training details the different areas of application of benchmarking (technologies, processes, management, etc.) and provides an 8-step methodology, from the definition of the scope to the development of the action plan. It emphasizes the importance of a systematic and collaborative approach to identifying and adapting market best practices.

Training Objectives

In this online course, you will learn how to:

• Conduct benchmarking on various topics, especially to facilitate change and fuel innovation.
• Observe competitors, best-of-breed, and their best practices.
• Feed the company with ideas to inspire changes.
• Use various information collection methods for benchmarking.
• Structure benchmarking in 10 steps, from defining the scope to continuous adjustment.
• Communicate the results of the study phase to get everyone on board.

Target Audience 

All managers or project leaders who need to promote and support changes in their organization.

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video The Renaissance of Xerox through Benchmarking (2'05) – how Xerox bounced back from the Japanese competition with benchmarking.
• Xerox Benchmarking Goals Quiz.

LEARN

• Expert video: Having a benchmarking mind (9'07) – presentation of the key concepts of benchmarking, its applications and a structured method.
• Quiz on the elements to be benchmarked.
• TRUE/FALSE exercise on the principles of benchmarking.

ANCHOR

• Why and what to benchmark on:
  • Technologies
  • Problem solving
  • Strategy and innovation
  • Motivational practices
  • Talent acquisition and retention
  • Organizational best practices
  • Diversity and inclusion
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents: Coaching memo sheet (PDF)