Improving communication through Non Violent Communication

Training Theme 

This training introduces the fundamentals of Nonviolent Communication (NVC) and identifies the main obstacles to effective communication. Through practical cases and exercises, it helps to understand and avoid four major pitfalls: judgments, limiting beliefs, binary thinking and disempowering language. Participants learn to observe without judgment, express their feelings, identify their needs and make clear requests. The training encourages the adoption of more empathetic and responsible communication in the professional context.

Training Objectives 

In this course, you will learn how to:

• Leverage the 5 key principles of NonViolent Communication in your challenging communications.
• Be aware of the 4 communication traps: judgments, beliefs, binary thinking, and disempowering language.
• Move away from judgments that lead to conflict and prefer describing facts and needs.
• Challenge limiting beliefs that create unsatisfactory behaviors.
• Move away from binary thinking that opposes, simplifies and excludes, in favor of ""complementary thinking"".
• Use responsible and empowering language and speak for yourself.

Target Audience 

Anyone wishing to promote a positive model of communication and collaboration.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video ""The Pitfalls of Communication at Actionblue"", 2'11
  • How a company overcame tensions between its teams with NVC
• Quiz on the communication failures identified in the video

LEARN

• The 5 principles of Nonviolent Communication (NVC)
  • Non-judgmental observation
  • Expression of feelings
  • Identification of needs
  • Clear and precise request
  • Empathy
• Expert video: The 4 pitfalls of communication, 8'14
  • Thomas d'Ansembourg's presentation of the 4 traps: judgments, beliefs, binary thinking and disempowering language
• Quiz and TRUE/FALSE on NVC principles

ANCHOR

• The 4 pitfalls of communication:
  • Judgments
  • Beliefs
  • Binary thinking
  • Language that disempowers
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)