Practice active listening: the key to successful communication

Training Theme 

This Active Listening training aims to improve communication skills through three key principles: availability, curiosity and openness. Participants learn to use synchronization, questioning and rephrasing to build trust, avoid conflict and foster constructive exchanges. The training includes practical exercises, a self-diagnosis of listening attitudes based on the Porter scale, and inspirational videos to illustrate the concepts. It helps to identify contexts where active listening is essential and provides concrete tools to adjust one's attitudes according to situations.

Training Objectives 

In this course, you will learn how to:

• Self-diagnose your listening attitudes using the Porter questionnaire.
• Practice active listening (at the right times, not all the time!) to improve communication and avoid conflicts.
• Be genuinely available to the other person to understand and welcome their perspective.
• Use synchronization to better understand and resonate with the other person's energy.
• Navigate through our matrix of the 4 essential questions to better understand the other person.
• Give preference to open-ended golden questions to get discussions and projects moving.
• Use paraphrasing so that your interlocutor feels fully heard and understood.

Target Audience 

Anyone wishing to promote a positive model of communication and collaboration.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video "You follow your thought", 2'54
  • An impromptu lesson by Georges Brassens on the true art of listening
• Quizzes
• Self-diagnosis of privileged listening attitudes
• Porter's 6 Listening Attitudes

LEARN

• Expert video: Practicing active listening, 9'39
  • The 3 main key principles (availability, openness and curiosity) and the 3 main tools of active listening (synchronization, questioning and reformulation)
• Quizzes and TRUE/FALSE

ANCHOR

• The good times of active listening
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Porter's Listening Attitudes Questionnaire (PDF)
  • Coaching memo sheet (PDF)
• Bonus: TED or Youtube video(s)"