Preventing and easing team tensions

Training Theme

This 15-minute training explores techniques for detecting and defusing latent conflicts in a team. It emphasizes that managing tensions is a collective responsibility and not just that of the manager. Through an expert video and practical exercises, it teaches how to identify tension signals, promote open communication and find sustainable solutions. The training focuses on three key attitudes: carrying a positive message, encouraging the expression of disagreements, and collectively seeking constructive solutions.

Training Objectives

In this online course, you will learn how to:

• Identify an underlying conflict and be aware of the subtle discomfort it can cause.
• Anticipate latent conflicts by immediately recognizing the signals.
• Use the right tools and ask the right questions to validate the presence of an underlying conflict.
• Adopt a positive attitude and encourage the expression of disagreement.
• Collaboratively seek lasting solutions before the conflict escalates.

Target Audience 

Anyone wishing to improve their quality of life and relationships

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• "It's not my job" — reflection on collective responsibility in the management of team tensions
• Good practice: the example of Disneyland Paris with its “City Council”

LEARN

• Expert video: Anticipating and defusing latent conflicts (6'13)
  • How to define, anticipate, and defuse a latent conflict before it escalates
• Quiz and TRUE/FALSE on latent conflicts

ANCHOR

• Presentation of the 3 key attitudes to defuse a conflict:
  • Carrying a positive message
  • Encouraging expression
  • Searching for solutions together
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable document: Coaching memo sheet (PDF)