Promoting collaborative and empowering conflict management

Training Theme

This training explores the collaborative and empowering approach to conflict management inspired by self-governance. It highlights the necessary transition from traditional hierarchical conflict management to a more autonomous approach where employees are empowered. The training emphasizes the importance of a rigorous process, a shared vision and the maturity of the teams. It proposes a three-step methodology: one-on-one interview, internal mediation and a jury meeting, while insisting on essential rules such as confidentiality and commitment. Particular emphasis is placed on the difference between agility and self-management.

Training Objectives

In this online course, you will learn how to:

• Differentiate between the agility demanded today and the empowering self-management expected tomorrow.
• Manage conflicts by drawing inspiration from the rigorous processes of self-governed companies.
• Ensure that work processes are clear, rigorous, and shared to avoid conflicts.
• Develop a shared vision and values to refocus the resolution of disagreements.
• Encourage autonomy and empowerment of individuals in the management of their conflict (instead of waiting for the hierarchy to decide).
• Offer a step-by-step approach for employees to resolve their conflicts and bring in a colleague as a mediator if necessary.

Target Audience 

Anyone responsible for managing conflicts at work.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: Conflict management in the liberated company, 9'48
  • Presentation of the differences between traditional and self-managed conflict management
• Quiz on the values of the liberated company
• Comparison between self-management and agility
• The importance of accountability

ANCHOR

• Conflict management in the liberated company:
  • Conditions for success
  • The challenges
  • Conflict management steps
  • Rules to follow
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)