Resolve conflicts: the 4 indicators of success

Training Theme

This 15-minute training explores the four essential indicators of successful conflict resolution. It emphasizes the importance of inner resolution (acceptance, peace, accountability) before addressing the practical aspects: the degree of satisfaction of the parties, the quality of post-conflict relationships, the effectiveness of the solution over time and the evaluation of the overall costs (energy, time, motivation, money). The training combines theory and practical exercises to enable participants to evaluate and improve their approach to conflict management in the workplace.

Training Objectives

In this online course, you will learn how to:

• Validate the internal resolution of the conflict (acceptance, peace, accountability).
• Assess the situation post-conflict and evaluate the final cost of the conflict.
• Evaluate the degree of job satisfaction and motivation of participants after resolving a conflict.
• Validate the maintenance of a quality relationship enabling professional collaboration between the 2 parties.
• Ensure the long-term effectiveness of the conflict resolution solution.
• Readjust the solutions if necessary to maintain a win-win.

Target Audience 

Anyone who has to manage conflicts at work

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: What is a well-resolved conflict? (4'19)
  • Presentation of the 4 criteria that are the indicators of a good conflict resolution: degree of satisfaction, quality of the relationship, long-term effectiveness, and final invoice
• The “internal” resolution of the conflict
  • Identification of conflict situations
  • The conditions for resolution
  • The 3 ingredients of inner resolution
• Interactive quizzes and TRUE/FALSE

ANCHOR

• A well-resolved conflict – visual presentation of the 4 key criteria:
  • Degree of satisfaction
  • Relationship quality after the conflict
  • Effectiveness over time
  • Conflict bill
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents:
  • Coaching memo sheet (PDF)