Resolve problems within the team

Training Theme

This training presents a structured methodology for effectively solving problems as a team. It is structured around three key stages: individual consultations to understand points of view, the discussion meeting to share visions without decision-making, and the decision-making meeting to collectively choose solutions. The training emphasizes the importance of a participatory approach limited to a maximum of 6 people, the transformation of problems into objectives, and the crucial role of the manager as a facilitator rather than an arbitrator. Practical tools and concrete examples allow for immediate implementation.

Training Objectives

In this online course, you will learn how to:

• Solve problems and determine a strategy to overcome challenges within a team
• List the problems and challenges that can be addressed and resolved in team meetings
• Listen to team members individually in one-on-one sessions
• Organize a collective meeting with a kind framework
• Manage speech so that it remains constructive and synthesize everyone's statements
• Make individual or collective decisions and solidify their implementation

Target Audience 

Managers or project managers in a position to facilitate meetings.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change

SHAKING UP

• Storytelling: Video "Team problem solving", 2'17
  • An excerpt from a Talk at Google where Yves Morieux shares his vision on team problem solving
• Quiz on Yves Morieux's comments
• List of common problems in teams and their transformation into objective questions

LEARN

• Expert video: The regulation meeting: solving the problems, 4'49
  • The key steps to conduct a regulation meeting and adopt the posture of mediator
• Quiz on the rules of conflict regulation
• TRUE/FALSE exercise on the concepts of the regulation meeting

ANCHOR

• The regulation meeting: 3-step process
  • Individual consultations
  • Discussion meeting
  • Decision meeting
• Use concrete examples to define your own commitment to change

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)
• Bonus: TED or Youtube video(s)