Teleworkers and managers: how to keep in touch from a distance

Training Theme

This training helps managers maintain effective collaboration with their remote employees. It presents good practices for organizing and conducting regular individual interviews, which are real levers for performance and motivation. Through three interview structures (decision announcement, problem solving and support), managers learn to adapt their communication, to favor video, to listen to the needs and to maintain the commitment of their employees. The training emphasizes the importance of frequent and structured communication, while preserving a human relationship at a distance.

Training Objectives

In this online course, you will learn how to:

• Maintain optimal communication remotely in both content and form
• Organize regular one-on-one meetings to compensate for loneliness and the lack of communication and collaboration
• Conduct structured interviews for decision announcements, problem-solving, and support
• Humanize communications through the use of video and emojis
• Listen to the needs of the teleworker and understand how they organize their days
• Adapt the tracking of the employee based on their skills, motivation, and needs
• Regularly request and provide feedback on the manager-employee collaboration

Target Audience 

Remote Managers

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video "Our remote manager-managed collaboration", 2'07
• How Cindy and Kevin converted remote collaboration challenges into opportunities through virtual co-working and productivity challenges
• Quiz on practices facilitating remote collaboration

LEARN

• Expert video: Individual interviews with the teleworker, 9'23
  • 4 key tips for making interviews levers for performance and motivation
• The three maintenance structures:
  • Decision announcement interview
  • Problem-solving interview
  • Support interview
• Quiz and TRUE/FALSE on exchanges with the teleworker

ANCHOR

• Individual interviews with the teleworker: practical recommendations.
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Decision Announcement Interview (PDF)
  • Problem-Solving Interview (PDF)
  • Support Interview (PDF)
  • Coaching memo sheet (PDF)