The 5 attitudes for managing conflicts and negotiating at work

Training Theme

This training allows learners to discover and master the 5 attitudes to manage conflicts and negotiate effectively according to the Thomas & Kilmann model: avoid, impose/compete, accommodate, seek compromise, or collaborate. Through self-diagnosis, expert videos and practical exercises, participants identify their natural negotiation style and learn to adapt it to the context. It also covers frequent mistakes to avoid and provides tools for more constructive communication, favouring win-win solutions while staying authentic.

Training Objectives

In this online course, you will discover how to:

• Understand the 5 Thomas & Kilmann attitudes: Avoid, Impose/Compete, Accommodate, Seek Compromise, Collaborate.
• Identify your preferred attitudes via a self-assessment questionnaire.
• Decide when avoidance, imposition, accommodation or compromise are appropriate strategies.
• Promote a collaborative attitude in negotiation and conflict management.
• Avoid the 5 classic negotiation mistakes.

Target Audience 

Anyone wishing to promote a positive model of communication and collaboration.

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Self-diagnosis of attitudes towards conflicts with the Thomas & Kilmann questionnaire.
• Negotiation styles on both axes: determination and cooperation.
• Negotiator profiles & strengths/weaknesses: Competitive, Collaborative, Avoiding, Accommodating, Compromise.

LEARN

• Expert video: Attitudes towards conflict according to Thomas-Kilmann, 11'44.
• Quiz for the validation of prior learning.
• The 5 mistakes not to make in negotiations: lack of preparation; focusing on positions rather than interests; letting emotions take over; adopting a win-lose mentality; giving in too quickly.

ANCHOR

• When to use each attitude according to the context.
• Use concrete examples to define your own commitment to change.

Additional resources

• Thomas & Kilmann's questionnaire (PDF).
• Coaching memo sheet (PDF).
• Bonus: TED or YouTube video(s).