The hidden costs of conflict in the workplace

Training Theme

This 15-minute training explores the financial and human impact of conflicts in the workplace. Drawing on recent studies, it shows that conflicts cost French companies €152 billion per year and consume around 3 hours per week per employee. It analyzes the consequences for employees, the organization and managers, stresses the importance of early intervention to avoid the formation of clans and the deterioration of the social climate, and provides practical tools to manage and prevent conflicts.

Training Objectives

In this online course, you will learn how to:

• Assess the impacts and costs of a conflict on employees, the team, the manager, and the organization.
• Protect teams from the potential consequences of conflict on motivation and health.
• Prevent the decline in productivity and financial costs generated by demotivation and absenteeism.
• Resolve conflicts quickly and collaboratively, even accepting an imperfect solution rather than letting the conflict escalate.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• The cost of conflicts: Presentation of study results
  • OpinionXWay 2021: 2/3 of employees confronted with conflicts
  • Time impact: 3 hours/week, ~20 days/year per employee
  • Total cost in France: €152 billion per year
• Conflict and Engagement: ICPD Study (UK)
  • 54% of employees believe that effective conflict management would improve their engagement

LEARN

• Expert video: The costs and risks of conflict, 4'42
• Conflict Cost Quiz
• True/False exercise on the impact of conflict

ANCHOR

• Impact of the conflict between 2 people on the team
  • Case in point: conflict between sellers
  • Clan formation and team impacts
• Importance of early conflict resolution
  • Consequences of non-resolution
  • Difficulties in remaining neutral
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)