Transforming conflicts into opportunities

Training Theme

This training invites us to transform our perception of conflict to make it an opportunity for positive change. Through a pedagogical approach combining expert videos, interactive exercises and personal reflections, it explores how conflict can enrich perspectives, develop emotional intelligence and strengthen cooperation. The training deconstructs the idea that a conflict-free team is necessarily healthy, and offers concrete tools to make conflict a lever for constructive change. The emphasis is on individual responsibility and the ability to learn from each conflict situation.

Training Objectives

In this online course, you will learn how to:

• Use conflict as an opportunity to enrich your perspectives and those of the team.
• Use conflict to boost your emotional intelligence.
• Overcome your fears, the need for approval, and the need to be right, which so often trigger conflict.
• Take full responsibility for your communication and emotions.
• Foster cooperation and the "win-win" negotiation approach.

Target Audience 

Anyone who has to deal with conflicts

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Exploration: "No conflict in the team, isn't that a bad sign?"
  • Avoiding problems
  • Conformity and lack of diversity of thought
  • Lack of commitment
• Quizzes and reflections on attitudes towards the conflict

LEARN

• Expert video: Conflict, an opportunity?, 5'33
  • An exploration of the conflict through Chinese symbolism: the word "crisis" composed of the ideograms "danger" and "opportunity/chance".
  • How to turn conflict into a constructive experience.
• Quiz and TRUE/FALSE exercise on conflict management

ANCHOR

• Conflict as an opportunity: enriching perspectives, developing emotional intelligence, growing cooperation
• Use concrete examples to define your own commitment to change

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)
• Bonus:
  • TED or Youtube video(s)