Win-win communication: establishing an equal rapport

Training Theme 

This training explores win-win communication based on a relationship of equals. Through the concept of life positions in Transactional Analysis, it demonstrates how to adopt an "OK/OK" position for healthy professional relationships. The training addresses the four possible positions in a relationship (inferiority, superiority, resignation, collaboration) and provides concrete tools to maintain balanced communication, even when dealing with an interlocutor in another position. The emphasis is on the antidote to toxic relationships: the ability to maintain a relationship of equals, while protecting oneself from power games.

Training Objectives 

In this course, you will learn how to:

• Establish a peer-to-peer relationship for win-win communication.
• Identify and understand the 4 possible 'life positions' in a relationship.
• Transition from the inferiority position 'I'm not OK/You're OK' to 'OK/OK.'
• Move from the superiority position 'I'm OK/You're not OK' to 'OK/OK.'
• Avoid the resignation position 'I'm not OK/You're not OK.'
• Maintain an 'OK/OK' or '+/+' stance for win-win communication, even when faced with someone who has chosen another quadrant.

Target Audience 

Anyone wishing to promote a positive model of communication and collaboration.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video From Submission to Respect: Tanguy's Evolution, 2'16
  • The story of a senior employee who discovers the importance of mutual respect in professional relationships
• Quiz: Key phrases to remember from Tanguy's coaching

LEARN

• Expert video: Establishing a relationship of equals, 9'29
  • Introducing the concept of life positions (OK/not OK) from Transactional Analysis for a quiet affirmation
• Quiz and exercise TRUE/FALSE on life positions according to Eric Berne

ANCHOR

• The antidote to the toxic relationship: the relationship of equals
• How to deal with an unbalanced relationship
• What to do when nothing works
• Use real-world examples to define your own commitment to change

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)