Conflict, an opportunity? Tutorial

Discover how conflict can be transformed from a destructive force into a remarkable opportunity for growth in "Conflict, an opportunity?" This video delves into enriching perspectives, developing emotional intelligence, and fostering cooperation. Join us to learn how to embrace differences and turn disagreements into pathways towards innovation and collaboration. Don't miss out on the insights that can change your approach to conflict!

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the word crisis is made up of two ideograms.

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The first meaning danger,

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the second

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opportunity,

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chance.

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Our way of perceiving and dealing with conflict will make

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it either a destructive experience or a constructive one.

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Let's observe together how conflict can be an opportunity for everyone

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if we use it to enrich our perspectives

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to develop our emotional intelligence

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and to increase cooperation.

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How to enrich perspectives through conflict.

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If we've got to the point of conflict,

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it's because the other person's perception has not been fully received.

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The divergence of interests of values or opinions has led to a standoff.

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I'm right,

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you're wrong,

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and it's generated negative emotions.

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There is still time to take a step back,

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to breathe calmly and.

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To really listen without judging the other's point of view.

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Open up and enrich yourself.

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You don't have to give up what you believe in.

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You just have to expand it,

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as the 19th century American philosopher Emerson said,

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it's a joy to meet someone who has a different opinion than mine.

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It's the only way I can learn something new.

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Indeed,

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if we leave a discussion without having broadened our perspective,

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the discussion was a waste of time.

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There is no progress and innovation without different opinions,

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without disagreements.

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The social,

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cultural,

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and generational diversity of the corporate world

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forces us to be open.

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Without openness,

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conflicts will only multiply.

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I'm right,

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you're wrong,

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period.

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Constructive opponents are the best guarantors of

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the continuous improvement of a service.

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If you have employees who are always agreeing and always going in your direction,

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you're heading straight to a wall.

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So listen

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and intelligently mobilize opponents

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so they can enrich your department.

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Second,

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conflict is also an opportunity to enrich your emotional intelligence.

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Conflict is an opportunity to develop awareness of

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our emotions and the emotions of others,

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and the impact of our communication and our actions on each other.

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Dealing with conflict requires working on overcoming the fears that,

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for example,

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make us not dare to say no.

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Overcoming the need for approval

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that makes criticism unbearable for us.

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Overcoming the need to always be right in front of others

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all throughout these conflicts we learn to master the

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emotions that fuel or even ignite the conflict anger,

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disappointment,

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contempt,

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or fear.

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Developing your emotional intelligence means above all

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learning not to let yourself get manipulated and blinded by your own emotions.

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For example,

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We will avoid getting on our high horse when the

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person in front of us starts yelling or insulting.

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We will reframe the discussion without drama and moodiness.

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We will learn to maintain self-control,

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self-respect,

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and respect for others,

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even in the middle of arguments.

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Yes,

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we will acquire this emotional intelligence

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if we learn from our past conflicts.

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Instead of seeing ourselves as victims,

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we take responsibility.

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I am equally responsible for the conflict.

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I am responsible for my communication.

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I am responsible for my emotions.

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It is also up to me to come up with satisfactory solutions for everyone.

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If the same conflict reoccurs,

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it's because we did not quite grasp the lesson

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and the wisdom from the previous conflict.

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We did not reap all of the fruits of this experience.

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We want more of it.

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Finally,

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thirdly,

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conflict can be a wonderful opportunity to

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enhance cooperation and make relationships grow.

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John Gottman,

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the American relationship expert,

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observed that the happiest couples,

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those who succeed and build together,

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are not the ones who experience the least conflict.

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Far from that.

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They are the ones who know how to recover from conflict as quickly as possible,

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how to enrich themselves through it

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without getting to the point of no return.

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Seeking to avoid conflict through denial,

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through the unspoken

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feeds conflict.

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It may not be externalized,

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but the tension is latent

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and worse,

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even more destructive.

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If we greet conflict with an open mind,

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daring to express dissatisfaction,

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it would not be a threat,

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but an opportunity to grow in the relationship.

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A

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successful couple learns to love one another

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even in what disrupts their own needs and beliefs.

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John Gotman explains that most conflicts are in fact insoluble

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because they are due to differences in personality

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and values that are not always transformable.

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Can we cooperate with people having different values?

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I coached two young associates who had created their consulting firm.

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They blamed each other for their way of addressing and negotiating with clients.

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Their revenues were stagnating.

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They could have chosen to separate due to their incompatibility,

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yet

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they chose the option of coaching to cooperate better.

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They divided the clients and the roles during negotiations,

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allowing the other one to speak without contradicting them.

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Their value systems still clash sometimes,

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but their turnover has increased rapidly.

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Is conflict an opportunity?

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Yes,

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definitely.

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If the people involved take responsibility for it and use it

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to broaden their perspectives,

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develop their emotional intelligence,

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and improve their relationships.

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