Defuse difficult conflict sources

Training Theme

This training addresses the management of conflicts whose source seems "untreatable": conflicts of values, incompatible personalities and a stressful external environment. Through testimonies, an expert video and practical exercises, it explores how to overcome these seemingly hopeless situations. The training introduces the concept of the "irritant" as a metaphor for intractable conflict and proposes four coping strategies: survive, live well, tame or get out. The emphasis is on the importance of verbalizing differences, negotiating adjustments and restructuring the organization of work to alleviate these sources of tension.

Training Objectives

In this online course, you will learn how to:

• Manage value conflicts between individuals from different cultures.
• Deescalate conflicts caused by incompatible personalities.
• Handle conflicts arising from the external environment of the company.
• Clarify differences between individuals to prevent unnecessary clashes.
• Negotiate adjustments to avoid major conflicts.
• Restructure work organization to prevent clashes of values or personalities.
• Minimize irritants and sources of uncertainty to avoid conflicts during challenging times.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• The need for change to move forward.

LEARN

• Expert video: Defusing the untreatable sources of conflict, 8'08
  • How to deal with conflicts related to differences in values, incompatible personalities and a stressful external environment
• Quiz on non-treatable sources of conflict
• TRUE/FALSE exercise on the management of unretractable conflicts

ANCHOR

• The concept of the "irritant" as an intractable source of conflict
• The 4 strategies to deal with the "irritant": survive, live well, tame or go out
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)