Develop mediation skills

Training Theme

This 20-minute training aims to develop mediation skills to effectively manage conflicts in the workplace. It explores the five essential talents of the mediator (empathy, patience, active listening, neutrality and trust) and shows how to put them into practice to foster constructive dialogue. Through theoretical content, practical exercises and role-plays, participants learn to adopt a mediator posture to resolve conflicts, improve communication and restore a climate of trust within teams. The training emphasizes the importance of neutrality and active listening in the mediation process.

Training Objectives

In this online course, you will learn how to:

• Contribute to resolving individual or collective conflicts in the workplace by adopting a mediator's attitude.
• Utilize mediation to prevent harassment and psychosocial risks.
• Benefit from the mediator's neutrality to restore collaboration and trust.
• Save time, money, and energy through mediation tools.
• Bring reason back into the equation, promote constructive exchanges, formalize compromises, and resolve impasses as a mediator.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• The 5 innate talents of the self-taught mediator
  • Empathy
  • Patience
  • Active Listening
  • Neutrality
  • Confidence

LEARN

• Expert video: The advantages and roles of the mediator, 8'50
  • Presentation of the mediation process and its advantages in the company
• The skills acquired from the accomplished mediator
• Quiz and TRUE/FALSE

ANCHOR

• Use your skills as a mediator within your company
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)