First step in conflict resolution: organizing the meeting between parties

Training Theme

This 10-minute training focuses on the first crucial step in conflict resolution: the organization of the meeting between the parties. It provides practical advice on timing (when emotions are calmed), selecting an appropriate venue (neutral and confidential), and how to request the interview (with clarity and persistence). The training emphasizes the importance of taking the time necessary for a productive conversation, while avoiding hasty attempts at resolution. It proposes concrete tools to maximize the chances of a constructive meeting leading to the resolution of the conflict.

Training Objectives

In this online course, you will learn how to:

• Arrange a meeting with the other party to resolve a latent or known conflict between you.
• Determine and suggest the most suitable time for this meeting.
• Allocate enough time to sit down and ensure a productive conversation.
• Propose to the other party that the meeting be held in a comfortable location that guarantees the confidentiality of the discussion.
• Formulate a clear and concise request to maximize your chances of the other party agreeing to schedule this crucial meeting.
• Persist in your request for a meeting despite potential obstacles.

Target Audience 

Anyone wishing to improve their quality of life and relationships.

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

DISCOVER

• Introduction: The desire to change feeds the desire to learn
• Interactive flip image to illustrate the importance of change

LEARN

• Expert video: Organizing the meeting to resolve the conflict (4'20)
  • How to request an interview with the person in conflict, choose the right time and place when emotions are calmed down
• Quiz: If your interlocutor wants to settle the conflict immediately...
• TRUE/FALSE Exercise on Good Conflict Resolution Practices

ANCHOR

• The essential points for organising a meeting:
  • The timing
  • The choice of location
  • Requesting maintenance
• Interactive maps with testimonies and good practices for change
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents: Coaching memo sheet (PDF)