Identifying and preventing conflicts in the workplace

Training Theme

This training explores the different sources of conflict in the workplace, both traditional and emerging. It highlights three main sources: the environment (economic context, cultural differences), work organization (management, processes) and interpersonal relationships. Particular attention is being paid to new challenges such as digital transformation, generational gaps and teleworking. Through practical cases and concrete tools, the training helps to identify sources of tension and proposes strategies to defuse them, thus promoting a more harmonious working environment.

Training Objectives

In this online course, you will learn how to:

• Better manage conflicts in the professional environment by tracing their origins.
• Identify conflict sources related to economic and cultural environments.
• Minimize tensions due to suboptimal work organization.
• Establish calm and efficient communication between colleagues and with management.
• Implement clear work processes and clarify roles and responsibilities.
• Understand new sources of workplace conflicts: the challenges of teleworking, digital divides, generational gaps, etc.
• Improve social skills and recognize everyone's personal challenges to better handle interpersonal relationships.

Target Audience 

Anyone who has to manage conflicts at work

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Storytelling: Video Sources of Workplace Conflict (9’04)
  • Presentation of the five major sources of conflict: digital divide, generational gaps, resistance to collaboration, labor shortages, and remote work challenges.
• Quiz on the main sources of conflict.
• True/False exercise on the causes and manifestations of conflicts.

LEARN

• Expert video: Sources of Workplace Conflict
  • Analysis of the three main external sources of workplace conflict: environment, organization, and relationships.
• Quiz and True/False exercise to assess understanding of conflict sources.

ANCHOR

• Real-life example of managing workplace irritants: The “Ça m’énerve!” board at Auchan.
• The different sources of workplace conflict and their impact.
• Get inspired by real-world examples to define your own commitment to change.

Additional resources

• Downloadable documents: Memo-coaching sheet (PDF)