Managing conflict proactively

Training Theme

This training helps overcome conflict avoidance by identifying and defusing its four main factors: denial, inhibition, fear of losing, and naïve belief in spontaneous resolution. It shows that plugging is not solving and that avoidance is a form of inflation of conflict. Through practical tools and a progressive methodology, it provides the skills to approach conflicts in a proactive and constructive manner. The training provides concrete strategies for breaking out of denial, overcoming inhibition, managing relationship anxiety, and taking a realistic approach to conflict.

Training Objectives

In this online course, you will learn how to:

• Defuse conflict avoidance by separating the source of conflict from its escalation.
• Bring people out of denial by making them face the facts and listen to their emotions.
• Help inhibited individuals in expressing themselves by asking open-ended questions.
• Help anxious individuals prepare a negotiation plan.
• Help "naive" individuals understand that things don't fix themselves.
• Avoid buying peace by short-term patching and yielding to avoiders.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Plugging is not solving
  • A metaphor of the overflow of water that accumulates to illustrate the importance of proactively managing conflicts
• Quizzes

LEARN

• Expert video: De-escalating conflict avoidance, 8'47
  • The importance of separating the source of conflict from its inflation and understanding of avoidance as a form of conflict inflation
• Quizzes and TRUE/FALSE on the reasons for conflict avoidance and associated beliefs

ANCHOR

• The 4 factors of conflict avoidance and solutions:
  • Denial
  • Inhibition and Skill Deficit
  • Fear of Losing/Relationship Anxiety
  • Naivety
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)