Managing conflicts in 5 steps

Training Theme

This training guides you through the 5 essential stages of conflict: disagreement, interpretation, tension, blockage and resolution. You will learn to identify your share of responsibility in conflicts and to develop constructive strategies to resolve them. The training combines theory and practice with expert videos, interactive quizzes and self-reflection exercises. It gives you concrete tools to maintain respectful communication despite disagreements, avoid misinterpretations and find lasting solutions to conflicts.

Training Objectives

In this online course, you will learn how to:

• Manage conflicts efficiently by understanding its 5 stages: disagreement, interpretation, tension, blockade, and resolution.
• Maintain respectful communication despite disagreements.
• Avoid misinterpretations by asking clear questions.
• Avoid a blockade by allowing the expression of needs and feelings.
• Recognize the aspect(s) within us that contribute to and fuel the conflict.
• Find a conflict resolution that restores a positive long-term relationship.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Self-diagnosis: ""Me? Responsible for the conflict?""
  • Reflecting on our share of responsibility in conflicts
  • The different aspects that can fuel conflict
• Reflection quiz

LEARN

• Expert video: The 5 stages of conflict, 8'32
  • Detailed presentation of the 5 stages of conflict (disagreement, interpretation, tension, blockage and resolution) and tips for exiting the conflict at each stage
• Quiz and TRUE/FALSE exercise on attitudes to adopt in the face of conflict

ANCHOR

• The 5 key steps to managing a conflict
  • The disagreement
  • Interpretation
  • Tension
  • The blockage
  • The resolution
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)