Managing repetitive conflict sources at work

Training Theme

This training addresses the management of repetitive conflicts at work by focusing on three "treatable" sources: data and facts, divergences of interest and problems related to the organization of work. It emphasizes the crucial role of the manager, involved in 90% of conflict situations, whether he is an actor, mediator or arbitrator. Through concrete tools such as the clarification of information, the negotiation of interests and the precision of the organization, the training offers practical solutions to defuse tensions and improve communication within teams.

Training Objectives

In this online course, you will learn how to:

• Differentiate between treatable and non-treatable sources of conflict.
• Clarify information to prevent interpretations and rumors.
• Reconcile divergent interests through negotiation.
• Clarify work organization to avoid tensions.
• Identify and remedy organizational problems.

Target Audience 

Anyone wishing to improve their quality of life and relationships.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: De-escalating the treatable sources of conflict, 7'51
  • Jean Poitras differentiates between treatable and non-treatable sources of the conflict and presents the 3 ""treatable"" sources
• Quizzes
• Conflicts with your manager: detailed table of points of tension and solutions
• TRUE/FALSE Conflict Resolution Quiz

ANCHOR

• Impact of the manager on the conflict (90% of cases)
• The 3 postures of the manager in the face of conflict: actor, mediator or arbitrator
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)