Practice Non Violent Communication with the DESC method

Training Theme 

The training presents the DESC method (Describe, Express, Solution, Conclusion), a practical tool inspired by Marshall Rosenberg's Nonviolent Communication. This constructive 4-step method allows you to express your feedback and requests with respect, without judgment or aggressiveness. Through concrete examples in a professional context, the training shows how to use DESC to formulate requests, manage conflicts and receive criticism in a constructive way. The emphasis is on expressing emotions and needs while preserving the quality of the relationship.

Training Objectives 

In this course, you will learn how to:

• Resolve disputes and conflicts with Nonviolent Communication.
• Use the DESC method to Describe the facts, Express your emotions and needs, Seek a shared Solution, and Conclude.
• Express your needs and make requests using clear and direct communication.
• Use DESC to receive and respond to feedback and criticism in a calm and constructive manner.
• Use DESC to say no to requests that do not align with your priorities or role.
• Draw inspiration from numerous models provided to practice DESC with clarity and confidence.

Target Audience 

Anyone wishing to improve their quality of life and relationships.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: The ESCR method / Non-violent communication, 6'30
  • Presentation of the DESC method inspired by Marshall Rosenberg's Non-Violent Communication to express one's emotions and needs
• Quiz on the meaning of the DESC method
• TRUE/FALSE exercise on NVC principles

ANCHOR

• Practical examples of the application of the ESCR method:
  • An employee asks for more autonomy from his manager
  • A manager responds to his employee's request for autonomy
• Use real-world examples to define your own commitment to change

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)