Preventing disagreement from escalating into conflict

Training Theme

This training explores the mechanisms that transform a disagreement into a conflict and proposes strategies to avoid this escalation. She identifies three types of disagreement: on objectives ("where we are going"), on methods ("how we are going") and on cooperation. Conflict arises when a disagreement combines with the interdependence of the parties and negative emotions. The training proposes two constructive alternatives: either to find a "third way" enriched by dialogue, or to accept separate paths. She stresses the importance of listening and mutual understanding before finding solutions.

Training Objectives

In this online course, you will learn how to:

• Identify the reasons fueling the disagreement
• Define a higher common goal to avoid conflicts of interest
• Weigh and negotiate on the action plan to achieve the set goal
• Soften your beliefs to better cooperate with others
• Prevent escalating from disagreement to conflict through key questions and open dialogue
• Opt to separate the parties or find a third possible way.

Target Audience 

Anyone wishing to improve their quality of life and relationships.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• The third way: exploration of the psychological foundations of disagreement and introduction to the approach of different paths
• Metaphorical image of different paths to illustrate options in the face of disagreement
• Reflection on alternatives: finding a third way or accepting separate paths

LEARN

• Expert video: From disagreement to conflict, 6'33
  • Explaining the conditions that turn a disagreement into a conflict: interdependence and negative emotions
• Conflict Resolution Quiz
• TRUE/FALSE on the dynamics of the conflict

ANCHOR

• Practical example of the "Treatment of irritants" system at EDF
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)