Reducing the burden of conflict with the subtle art of circumvention

Training Theme

This 15-minute training course presents three effective tactics to reduce the explosive load of conflict in the workplace: silence, empathy and distraction. It teaches how to avoid the trap of verbal ping-pong and use circumvention as a constructive strategy. Participants learn how to manage feeders and practice physical and mental distraction techniques. The training combines theory and practical exercises to help everyone develop their own approach to conflict avoidance, thus promoting a more serene work environment.

Training Objectives

In this online course, you will learn how to:

• Master the 3 tactics of the art of conflict avoidance.
• Utilize silence to allow everyone to regain their calm.
• Demonstrate empathy by understanding and welcoming the other without judgment.
• Use physical and/or mental distractions to change perspective.
• Identify the ""feeders"" and no longer allow them to feed on our energy.
• Regain the necessary distance to once again become the master of our thoughts and decisions.

Target Audience 

Anyone wishing to improve their quality of life and relationships.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: Mastering the art of circumvention, 6'56
  • Presentation of the 3 tactics to circumvent conflicts: silence, empathy and distraction. Explains how to avoid verbal ping-pong and short-circuit the mind.
• Quiz and TRUE/FALSE exercise on conflict circumvention tactics

ANCHOR

• How to bypass feeders
• Practical chart for identifying and managing the people who drain your energy
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)