Resolving conflicts through mediation in 10 steps

Training Theme

This training presents the fundamentals of mediation in companies in 10 key points. It addresses the practical aspects of conflict resolution through three areas of application: interpersonal conflicts, collective bargaining and harassment prevention. Participants learn about essential skills such as active listening, managing emotions and finding sustainable solutions. The training alternates theory and practical cases, allowing a concrete appropriation of mediation tools to resolve conflicts in a constructive way.

Training Objectives

In this online course, you will learn how to:

• Develop in 10 steps your ability to support mediation, whether you are a manager or employee.
• Clearly explain the mediation process to those you will assist.
• Conduct individual and group interviews, determining which are priorities.
• Assist in the individual expression of emotions to prevent stalemates when parties meet.
• Use active listening and rephrasing to understand and ensure the parties understand each other.
• Frame the discussion, simplify the issue, and facilitate constructive and respectful exchanges.
• Find a possible agreement zone and ensure the long-term effectiveness of the proposed solutions.

Target Audience 

Anyone who has to deal with conflicts

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• Expert video: A successful mediation in 10 points (10'35)
  • The key principles of formal and informal mediation in the workplace
• Quiz on useful questions in mediation
• TRUE/FALSE on the mediation process

ANCHOR

• The 3 types of mediation illustrated by examples:
  • Resolving interpersonal conflicts
  • Collective bargaining
  • Harassment prevention
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents:
  • Coaching memo sheet (PDF)