Solicit and welcome feedback from others

Training Theme

This 25-minute training course offers a structured approach to soliciting and welcoming feedback in the workplace. It addresses the psychological and emotional aspects of feedback while providing practical tools such as the KSS method (Keep-Stop-Start) and the Johari window. The training combines theory and practical exercises, with a particular focus on managing negative feedback and fostering a culture of constructive feedback. Participants learn real-world skills to turn critiques into opportunities for learning and professional development.

Training Objectives

In this online course, you will learn how to:

• React with openness and assertiveness to negative feedback.
• Listen to yourself to validate that you are ready before receiving feedback.
• Welcome the discomfort that negative feedback generates.
• Listen to others without justifying, then rephrase and ask questions.
• Explore specific facts and observable behaviors.
• Constructively rephrase others' opinions.
• Decide how to solve the problem together or unilaterally.
• Use the KSS method to ask others for their feedback.

Target Audience 

Anyone in a position to collect and receive feedback.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF) and TED or Youtube video(s).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Presentation of the "Merit money" concept - Example of a Brazilian consulting company
• Storytelling: Video "The Art of Getting Feedback", 1'41
  • An exploration of interactive methods to solicit constructive feedback
• Quiz on good ways to solicit feedback

LEARN

• Expert video: "Receiving feedback", 11'52
  • The 5 steps to receiving feedback and the KSS method for collecting feedback
• The 4 steps to react to negative feedback
• The Johari Window - Self-Diagnostic Tool
• Quizzes and TRUE/FALSE on good practices

ANCHOR

• 4-step approach to obtaining feedback as a team
• Tips for asking for feedback regularly
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Responding to Negative Feedback (PDF)
  • The Johari Window (PDF)
  • Coaching memo sheet (PDF)
• Bonus: TED or Youtube video(s)