The 4 essential qualities to facilitate mediation in your work

Training Theme

This concise 15-minute training explores the four essential qualities to become an effective mediator in the workplace. She demystifies the role of the mediator by emphasizing the importance of being structured in the approach, neutral in the posture, active in listening, and confident in the process. The training clearly distinguishes traditional leadership skills from those needed for mediation, offering practical tools and interactive exercises to develop these qualities. It emphasizes the ability to facilitate dialogue without imposing solutions, allowing the parties to the conflict to find their own lasting resolutions.

Training Objectives

In this online course, you will learn how to:

• Develop the qualities of a mediator at work to assist, to help resolve conflicts in your own way.
• Be rigorous in conducting the structured process of successful mediation.
• Remain neutral to maintain the impartiality and independence required for your mediator role.
• Use active listening tools to establish a relationship of trust with parties in conflict and help them actively listen to each other.
• Have infinite trust in the parties' ability to find lasting solutions.

Target Audience 

Anyone responsible for managing conflicts.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

SHAKING UP

• Introduction to the concept of ""mediator"": the one who stands in the middle
• Definition of the role of mediator in conflicts
• Interactive quiz

LEARN

• Expert video: The qualities of the mediator, 7'19
  • Presentation of the 4 essential qualities of the mediator: being structured, remaining neutral, being an active listener and being full of trust. Focus on the difference between the skills of manager and mediator.
• Quiz: The qualities required to adopt a role of mediator
• True/False Exercise on the Principles of Mediation

ANCHOR

• The qualities of the mediator in detail:
  • Be structured
  • Remain neutral
  • Active listening
  • Trust
• Use concrete examples to define your own commitment to change.

ADDITIONAL RESOURCES

• Downloadable documents:
  • Coaching memo sheet (PDF)