The essential questions to manage a conflict effectively

Training Theme

This 15-minute training provides practical tools to effectively diagnose and manage conflicts in business. Through 10 key questions and two essential preliminary questions, it assesses whether the parties are ready to resolve their dispute. The training addresses situations where a person denies the existence of the conflict and proposes appropriate solutions, whether collaborative or unilateral. She emphasizes the importance of identifying the impacts on the team and creating an environment conducive to constructive dialogue.

Training Objectives

In this online course, you will learn how to:

• Recognize that a problem exists even if it doesn't directly impact you.
• Find unilateral solutions when facing an interlocutor who doesn't recognize the problem.
• Identify the obstacles and fears of the stakeholders.
• Find unilateral solutions when one of the parties lacks the desire or capability to do so.
• Explore creative alternatives to resolve the conflict.
• Practice letting go in order to find compromise solutions.
• Decide between resorting to a third party, separation, or a unilateral solution.

Target Audience 

Anyone having to manage conflicts.

Training Content 

This module contains 3 parts:

DISCOVER

• Identify your personal challenges and motivations for change.

LEARN

• The 10 golden questions for managing a conflict.
• Expert video: Prerequisites before managing conflict, 4'01.
• How to validate whether the protagonists are ready to sit down at the table to resolve their conflict through two essential questions.
• Quiz and TRUE/FALSE on dealing with people who do not recognize the existence of a conflict.

ANCHOR

• Prerequisites before managing the conflict.
• Use concrete examples to define your own commitment to change.

Additional resources

• Downloadable documents: Coaching memo sheet (PDF).