Workplace Distress: How to Respond?

Training Theme

This comprehensive training addresses the issue of suffering at work in all its aspects. It begins by defining and identifying the different forms of professional malaise (burn-out, brown-out, bore-out) and their manifestations, which are sometimes invisible. It then provides practical tools for managing toxic behaviours and aggression in the workplace. The training concludes with concrete support methodologies, in particular through the support interview, while maintaining a balance between help and accountability. The emphasis is on the importance of psychological safety and co-responsibility within teams.

Training Objectives

In this online course, you will learn how to:

• Recognize different forms of workplace suffering (burn-out, brown-out, bore-out) and their often invisible manifestations
• Identify and manage toxic behaviors to preserve everyone's mental health
• Conduct a constructive support interview while maintaining an appropriate professional posture
• Develop psychological safety within your teams
• Provide support without falling into the rescue trap by promoting co-responsibility

Target Audience 

Anyone wishing to promote well-being and quality of life at work.

Means and Methods 

• E-learning Modules: Consisting of text, videos, interactive content, and quizzes designed to help you achieve the defined learning outcomes.
• Additional resources: Downloadable documents such as the coaching memo sheet (PDF).

Training Content 

This module contains 4 parts:

• Understanding and identifying suffering at work
  • WHO definition of health
  • The main forms of suffering (Burn-out, Brown-out)
  • Other forms of suffering (depression, chronic stress, bore-out, over-commitment, anxiety)
  • The importance of the context (teleworking, corporate culture, interpersonal relations)
  • The warning signs and the invisibility of psychological suffering
• Acting against toxic behaviours
  • Types of Violations (Working Conditions, Isolation, Dignity)
  • Manifestations of violence
  • Concrete actions for each situation
• Manage aggression
  • The 10 tips for reacting to the attack
  • How to thwart manipulation
  • Dealing with harassment
• Accompany and support
  • The support interview: 6-step methodology
  • The posture of support without disempowerment
  • Promoting psychological safety in teams
  • Management of harassment complaints