Mastering conflict workaround strategies Tutorial

Unlock the power of conflict resolution with our video, 'Mastering Conflict Workaround Strategies.' Discover three innovative tactics—silence, empathy, and distraction—that can transform conflict situations into opportunities for connection. Learn how to navigate intense emotions and regain control. Don't miss these essential tools for enhancing your communication and relationships!

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you have to know how to refrain from managing conflict with words,

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words that often go wrong in verbal ping pong,

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where everyone returns the ball to each end of the table,

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fueling the competition.

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The good intention to want to settle the conflict

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using words is not always the most appropriate.

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It may be wise to bypass the mind,

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this mind which is sometimes obsessed with its need to

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settle and resolve the conflict with arguments and strategy.

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Here are three conflict avoidance tactics silence,

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empathy,

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and distraction.

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Let's start

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with the bypass with silence.

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Sometimes the best way to move towards conflict resolution is through silence.

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Do you have someone in front of you who is driven by their anger?

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It will spread in accusations,

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in judgments,

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and in insults.

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You have the choice.

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You can enter the vicious cycle of violence with them.

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You can interrupt them with each slip on their part with a stop.

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You can decide to postpone the discussion until they are calm.

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You can finally be quiet.

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Let them empty their emotional bag until the purge is done.

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This is one solution among many.

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It requires a great deal of emotional control.

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I only recommend this solution if you have enough self-emppathy and self-esteem

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that you don't get hurt by the other's accusations.

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You watch the other person in their turmoil of emotion.

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And words

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as you stay in the eye of the cyclone perfectly relaxed,

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you know

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that what the other one says and thinks is not yours.

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You know that they have the right to think

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what they want of you without it affecting you.

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They are free to believe what they want.

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They are free to express whatever emotions they want.

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Don't make it your problem.

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You have the hindsight,

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like the hindsight of a parent

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who hears their child yelling at them that they hate them

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without making a big deal out of it.

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It's just that the pain and anger of the person in front of you has to come out.

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Don't make it personal.

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You don't have to justify yourself.

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Defend yourself,

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admit it right or wrong.

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Just let the other one get their anger out,

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which is only pain or fear in disguise.

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Breathe.

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Imagine that you are in a safe place

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and nothing can get to you.

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Be full of love for yourself in silence in the heart of the other's storm,

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even if it means not hearing everything they say but still present in your body.

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Looking at the other without emotion until they have let all the steam off.

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When the other person becomes silent,

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you will come out of your silence.

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Then you will speak out without accusation to seek the solution.

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If the strategy of silent listening does not bring calm,

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after a while,

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it can take a long time.

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Be patient.

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It means that the other person is definitely expecting something from you.

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In which case you can tell them

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I hear all your anger and the expression of your grievances against me.

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What do you want from me?

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Empathy is the second strategy for getting around conflict.

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If silence is not enough,

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it is certainly empathy that will bring relief.

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Take the other into account.

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Tell them that you understand their vision.

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Accept their anger,

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their worry,

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and their sadness by naming them without judgment.

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Diana,

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in fact,

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you believe that this project was yours by right,

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that you were the most competent to handle it and that you deserved it.

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My choice to entrust this project to Vincent seems very unfair

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to you and makes you angry with me and Vincent,

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or

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I hear you think I shouldn't have spoken to

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the client without discussing the matter with you before.

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You felt undermined.

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You think you lost your credibility with the client because of me.

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Here are two examples of taking others into account with their opinions,

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even if they accuse us and their emotions without passing judgment,

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without seeking to defend ourselves.

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Empathy can also manifest itself through questions of relevance.

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How did you experience the problem?

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How would you have liked us to proceed?

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What do you suggest we do next time?

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These are questions that welcome the other person,

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their emotions,

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their needs,

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and their solutions,

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moving them away from a light and shade or accusatory discourse.

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Empathy

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is being able to say to whoever yells at us,

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I love you or I respect you,

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because in fact that is what they are asking for when they accuse us of hurting them.

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The third conflict workaround strategy I suggest to you is distraction.

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Whether physical or mental,

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physical distraction involves moving the person who

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is stuck in a confrontational dialogue.

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Do we not say to stand firm in one's position?

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Make sure you move physically if you feel the dialogue is deadlocked.

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Uncross your arms or legs.

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Move your chair,

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change rooms,

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walk,

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stand up,

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or sit down.

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Breathe.

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Your perspective will change.

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De-synchronize with the other person

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by taking a deep breath,

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adopting a different posture,

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changing volume,

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rate,

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or tone of your voice.

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Create a physical break

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that will help create a mental break.

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Mind distraction is one of the tools most

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used by parents in conflicts with children.

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The child gets angry because it does not get what it wants from the other.

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It's always so in the adult world.

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Two adults get angry because they do not get what they want from the other.

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In short,

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the child gets angry,

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and the adult shows them a plane flying through the sky

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or explains to them that tonight we'll have pancakes.

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As adults,

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we can also be smarter than the aspect of us that leans into conflict

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by talking about something else,

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by pretending to receive a phone call using humor or joking.

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It's only one aspect of us that is in conflict.

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We are much bigger than this aspect.

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We can get out of our rut

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through physical or mental distraction and take a step back from the issues,

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behave as master,

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as a reminder,

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there are three conflict workaround tactics silence,

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empathy,

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and distraction,

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physical or mental.

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