Participatory Decision Making at Semco Tutorial

Uncover the transformative journey of Semco, a company reborn under Ricardo Semler's leadership, where participatory decision-making reshapes the workplace. Witness how employees, from mechanics to technicians, drive innovation and engage in strategic decisions, fostering trust and enhancing productivity. Discover how this agile approach sets Semco apart in Latin America, creating a thriving ecosystem of motivated partners. Dive into the story of change and empowerment!

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there is a company unlike any other,

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Semco,

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led by the visionary Ricardo Semler.

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After inheriting a company mired in bureaucratic routine,

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Ricardo embarked on an unorthodox path,

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entrusting power to those who knew the work best,

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the employees themselves.

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Semko's story is a true one,

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and its success is astonishing.

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One morning at a quarterly meeting,

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the floor was open to everyone from executives to maintenance technicians.

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Joe,

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a mechanic who had been with the company for a long time,

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spoke up.

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With a hesitant but conviction filled voice,

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he suggested a new method for optimising machine maintenance,

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an idea that could save hours and improve safety.

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Ricardo listened attentively and decided to put Joe in charge of a pilot project.

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The success was immediate,

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and Joe's method was adopted throughout the company,

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reducing downtime and increasing productivity.

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Encouraged by this transformation,

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the Semco team took even bolder steps.

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Employees began to set their own salaries,

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elect their managers,

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and even participate in major strategic decisions.

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Trust between hierarchical levels intensified,

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and with it,

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engagement and motivation.

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Maria,

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a longtime technician,

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spoke up at another quarterly meeting

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to share an optimisation strategy she had envisioned.

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In other companies.

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Such an initiative from a field employee might have been ignored,

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but not at Semco.

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Here

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her proposal was received with the same consideration

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as that of a financial director.

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Together the employees discussed,

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debated,

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and eventually adapted Maria's idea into their action plan,

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perfectly illustrating the essence of participatory management.

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SEMO is now a model of rapid growth in Latin America,

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not only in financial terms but also in job satisfaction.

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Their participatory approach has created an ecosystem

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where each employee is a partner,

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an innovator,

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and a decision maker.

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