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the Professional chamber of Mediation and Negotiation
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begins with individual discussions between the parties
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involved in the conflict and the mediator.
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Then the parties will meet always in the presence of the mediator
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who will help them find their own solution to the dispute.
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Professional mediation is developing more and more within the company itself.
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let's describe the advantages of mediation
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and the role of the mediator.
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What are the advantages of mediation?
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whatever its size or organization,
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is a place where interests diverge,
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where personalities clash,
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which inevitably gives rise to conflict.
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Individual conflicts.
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Or collective within a team or between two
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services or between the hierarchy and the employees,
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conflicts concerning the organization of work,
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the ability to work together
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when not quickly and firmly resolved,
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these conflicts reduce performance and give rise to situations of harassment,
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psychosocial risks,
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and other suffering at work.
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Prevention systems have emerged within companies.
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Protagonists such as the social worker,
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occupational doctor,
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or elected staff representatives are supportive and solid support
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for conflict resolution.
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Mediation and the mediator also bring
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essential added value to conflict resolution.
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They can also facilitate a process of change
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and facilitate the termination of an employment contract.
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Mediation can also intervene in the pre-litigation phase.
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Employees can recourse to conventional mediation for
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any dispute related to an employment contract.
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One of the advantages of mediation
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is the neutrality of the mediator.
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A real mediation involves a completely neutral third party.
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The more neutral they are,
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the more the parties will trust them and not raise any resistance.
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As soon as the mediator is the manager or simply a member of the company
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who wants the conflict to end for the good of the company which pays them,
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then neutrality has lost some stripes.
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That doesn't mean it will be impossible.
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The involved mediator will have to pay particular attention
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to their impartiality and to keep their independence,
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despite the inevitable pressures of their professional entourage.
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This internal mediator must also ensure that
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the parties trust them to be impartial.
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If trust is broken,
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if one of the two parties no longer believes in their neutrality,
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I invite you to change your mediator.
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Second advantage,
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time and money gain.
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Whether the conflict is of a technical,
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or relational nature.
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Using the tools of mediation
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in the professional field will allow many conflicts to be resolved.
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When everyone stands firm and when the aggressiveness has emerged,
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it is time to seek mediation.
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It will save you time
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It will avoid you many problems.
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It will help to restore a positive social climate,
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a healthy working atmosphere,
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and cooperation in the team affected by a conflict.
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Now let's explore the four major roles of the mediator,
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bringing sanity,
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promoting constructive exchanges,
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formalizing the compromise,
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unblocking dead ends.
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bringing back sanity.
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When conflict breaks out,
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the emotions quickly take over.
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Emotions are involved,
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Reason is clouded by so many emotions,
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intolerance takes over.
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Parties often retreat into simplistic,
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dualistic thinking such as this is unfair.
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It's up to him to give in.
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I'll lose my honor.
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The mediator will help them first to bring
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out those emotions that are blinding them.
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They will freely express their emotions and
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frustrations in individual interviews with the mediator.
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They could also be able to later express their emotions in plenary session,
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the mediator making sure there is no attack from the other party.
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When the emotions can be expressed,
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reason and logic can make their way more simply.
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The mediator can help the parties to put the dispute in context.
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Let everyone understand what the real crux of the problem is,
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and stay focused on it.
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Stay focused on the issue and not on the people.
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The mediator will in fact take care to avoid scattering and secondary discussions
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in order to refocus the parties on the search for a solution.
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it will help them gain height in targeting what their priorities are.
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It will help them express what is essential and secondary
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until they come to an agreement.
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Another role of the mediator promoting constructive exchanges.
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The mediator embodies
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an irreproachable model of communication.
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It regulates the exchanges between the parties.
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It promotes dialogue and creates a climate of listening and goodwill.
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Let everyone be able to express themselves,
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even daring to express the famous unspoken words
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that sometimes block resolution.
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The mediator is responsible for the roles of communication,
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allowing everyone to express themselves equally,
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speaking in their name using the eye,
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limiting interruptions,
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avoiding complaints,
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avoiding personal attacks and other escalations,
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refocusing the debates during slippages.
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They thus work to make people feel comfortable and
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confident and let go of their weapons and armor.
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By questioning and reformulating,
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they put erroneous perceptions and interpretations into perspective.
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Most of the time,
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the parties interpreted negatively what the other did or said,
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that was not what I meant at all.
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I understand now why you feel so hurt.
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This is what my intention was.
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Putting clarity on facts and intentions will wash away
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the many negative projections and will heal wounds.
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Third role of the mediator
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formalizing the compromise.
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When returns to reason and constructive dialogue have
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made it possible to find an agreement,
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the mediator helps the parties to re-formalize it.
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Mediation is successful if people are involved and empowered to
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the point of finding the solution to their dispute themselves.
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This agreement will allow people to work together again in confidence.
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In some more extreme cases,
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the agreement will consist of a change in the scope
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of activity or a consensual termination of the relationship.
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The mediator helps to clarify the agreement,
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to summarize it,
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to decide on its implementation and action plan
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to make the deal solid,
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they help draft a written contract or letter of intent.
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They also ensure that the follow up is planned,
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which will validate whether the agreement is OK for everyone and is bearing fruit.
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they ensure that a time for renegotiation is possible if necessary.
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the last role of the mediator contributing through the method
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and its know-how to unblock
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the dead ends that will pave the way to resolution.
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expert in mediation,
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recognizes three dead ends the refusal to participate in mediation,
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in which case he recommends either offering to give it
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a try or exploring the real reasons for the resistance.
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the emotional overflow,
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He recommends having the emotions verbalized and or explaining how
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the resolution will relieve the emotions in a lasting way.
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the refusal to compromise,
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in which case he recommends either to show how
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the conflict is much more expensive than its resolution,
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or to confront the real reasons for the refusal to compromise.
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We have described the advantages of mediation
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and the role of the mediator,
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bringing reason,
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promoting constructive exchanges,
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formalizing the compromise,
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unblocking dead ends.
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Obviously extensive training in mediation will allow you
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to explore the tools of mediation with concrete cases
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until becoming the master of all the dead ends of the conflict.
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