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Office 365 - How do I get help with accessibility? Video

In this video, you will learn how to get help with accessibility.
The video covers the availability of free customer support for users of accessibility features.
You can contact the Microsoft Office and Windows expert through the Answer Desk for assistance whenever you need help with accessibility.
The support team is trained in the use of popular assistive technologies and can provide valuable assistance in multiple languages.
This will help you ensure the best possible experience for all users.

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Objectifs :

The objective of this video is to inform users about the free customer support available for accessibility features in Microsoft Office and Windows, highlighting the resources and assistance provided by the Answer Desk.

Chapitres :

Introduction to Accessibility Support
This section introduces the concept of accessibility support available for users of Microsoft Office and Windows. It emphasizes the importance of providing assistance to ensure that all users can effectively utilize these tools.
Free Customer Support
Users can access free customer support specifically designed for those utilizing accessibility features. This support is crucial for enhancing the user experience and ensuring that individuals with varying needs receive the help they require.
Contacting the Answer Desk
The Answer Desk serves as a direct line to Microsoft Office and Windows experts. Users can reach out for assistance whenever they encounter challenges related to accessibility. This service is available through a dedicated website and a telephone number.
Resources Available
For more information, users can visit the website at aka.ms/accessibilitysupport. This resource provides comprehensive details about the support services offered and how to access them.
Trained Support Team
Members of the support team are specifically trained in the use of popular assistive technologies. This training enables them to offer valuable assistance tailored to the needs of users, ensuring effective support in multiple languages.
Goal of Accessibility Support
The primary goal of this support initiative is to provide the best possible experience for all users, regardless of their accessibility needs. By offering expert assistance and resources, Microsoft aims to empower users to fully engage with their products.

FAQ :

What is the Answer Desk?

The Answer Desk is a support service from Microsoft that connects users with experts who can assist with Microsoft Office and Windows products, particularly regarding accessibility features.

How can I access customer support for accessibility features?

You can access customer support for accessibility features through the Answer Desk by visiting the website aka.ms/accessibilitysupport or by calling the provided telephone number.

What types of assistance can I receive from the support team?

The support team can provide assistance with the most popular assistive technologies and help you navigate accessibility features in Microsoft products.

In which languages is support available?

Support is available in several languages, ensuring that users from different backgrounds can receive help.

Quelques cas d'usages :

Using Accessibility Features in Microsoft Office

A user with visual impairments can utilize screen readers and other assistive technologies to navigate and edit documents in Microsoft Word, enhancing their productivity.

Remote Support for Accessibility Issues

A company can provide remote support to employees with disabilities by utilizing the Answer Desk, ensuring that all staff have equal access to necessary tools and resources.

Training on Assistive Technologies

Organizations can arrange training sessions with the support team to educate employees on how to effectively use assistive technologies, improving overall workplace accessibility.

Glossaire :

Accessibility Features

Tools and options designed to make technology usable for people with disabilities, ensuring equal access to information and services.

Answer Desk

A support service provided by Microsoft that allows users to contact experts for assistance with Microsoft Office and Windows products.

Assistive Technologies

Devices or software designed to help individuals with disabilities perform tasks that might otherwise be difficult or impossible.

aka.ms

A URL shortening service provided by Microsoft that redirects users to specific Microsoft resources or support pages.

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Free customer support is

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available for users of

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accessibility features.

00:00:10

Answer Desk allows you to contact the

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Microsoft Office and Windows expert

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and provides assistance whenever

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you need help with accessibility.

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A website is available on

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aka.ms/accessibilitysupport

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and a telephone number is available. Members

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of the support team are trained in

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the use of the most popular assistive

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technologies and can offer you valuable

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assistance in several languages.

00:00:37

The goal is to provide the best

00:00:40

possible experience for all users.

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