Communication laws Tutorial

Unlock the secrets of effective interaction with our video "communication laws"! Discover how every gesture and silence speaks volumes, and learn the essential tactics to master your first impression. Delve into the four major laws of communication, unlock the power of nonverbal cues, and foster trust in teamwork. Tags: collaboration and teamwork, explore. Don't miss out!

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Everything is communication.

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Every expression,

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gesture,

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word,

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silence speaks of you,

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speaks for you.

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Clear and positive communication is the base of a great relationship.

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We will see in this video the four major laws of communication.

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Keys for the 1st 5 minutes.

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The transmission reception difference,

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communicating beyond talking

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and how humans are an iceberg.

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How to start an interaction on the right foot.

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Imagine being in contact with someone for the first time,

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whether it's a meeting or by sending a CV.

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The first moments,

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the 1st 5 minutes are going to be crucial.

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Why?

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Because that's when the first impression will take hold.

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The label is on.

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He is professional.

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She is disorganized.

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He lacks leadership.

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You only get one chance to make a good first impression.

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That first impression will be very difficult to

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remove from the memory card of our interlocutor.

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You will have to paddle hard

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to replace one unfavorable first impression with another.

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So how should you approach your 1st 5 minutes?

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simplicity,

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openness,

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and frankness.

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If you demonstrate these three qualities,

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you will also help the person you are speaking with

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to enter into a mode of communication of simplicity,

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openness,

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and frankness.

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These three qualities will establish an equal relationship,

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a relationship of trust.

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These 3 qualities will make people who are manipulative,

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aggressive,

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or evasive,

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uncomfortable.

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This is good because you will quickly discover them.

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Careful,

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communicating with simplicity,

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openness,

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and frankness doesn't mean you shouldn't prepare your 1st 5 minutes.

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Fear or habits sometimes make us shy or awkward.

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The more important the communication,

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for instance,

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with a recruiter or a client,

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the more important it is to prepare your first minutes

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and always remember to stay simple,

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open,

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and frank.

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Nicholas Boothman in his book

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Convinced Them in 90 Seconds or less

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reminds us of the importance of

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looking in the eyes,

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smiling,

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showing one's hands.

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I have no weapons.

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Putting forward one's heart without protection.

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I'm not hiding,

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and ask a question which,

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if possible,

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calls for a yes answer from your interlocutor.

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Starting a conversation with a yes from the other party.

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Will more easily open up other ES's.

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How not to dilute a communication to the point that we lose the main message?

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The message you sent or thought you sent

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is not the message the other person is receiving.

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This is the principle of Chinese whispers.

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We are talking about 70% loss of information between what

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I wanted to say and what the other person retains.

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First,

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the message is in the head.

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What I want to say.

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Then

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it comes to the mouth.

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What I'm really saying.

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Why is the message partly lost at this stage

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for two reasons.

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First,

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because we are afraid we don't dare to speak with simplicity,

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openness,

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and frankness.

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What we want to say we are self-censoring.

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And then also because we forget part of what we wanted to say,

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the solution to avoid fear and forgetting

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preparation.

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Prepare your words and ensure that you see them through the lenses of simplicity,

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openness,

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and frankness.

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Prepare your statement.

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Repeat it in front of the mirror or relatives.

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After coming out of my mouth,

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the message arrives in the other person's ear.

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This is what Anton hears.

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Here again,

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to avoid information loss,

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be sure to be in a quiet sound environment,

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not in a hallway,

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and set the volume and articulation of your voice correctly

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so that Anton doesn't have to make any effort to hear you.

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From the ear the message reaches the brain

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of the other party.

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How can we prevent a loss of information at this stage

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by making sure we speak to him at the right time for him and by getting his interest?

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If Anton does not listen to you,

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either you are no longer interesting or he does not agree with you.

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And maybe it is necessary to listen to his point of view before expressing

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yours.

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With people I coach who complained of not being listened to by their colleagues,

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I asked them three questions.

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Do you listen to them?

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What do you fail to do that will make others want to listen to you?

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Why do you really need to be listened to?

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We are not in a dictatorship where we have to listen to each other.

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If we want to be heard,

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it is our responsibility to implement the right communication strategies.

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Let's keep moving forward.

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Once you have been listened to.

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Have you been understood?

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Has your message found its place in the brain of Anton?

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Here again.

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Know how to adapt to the other person

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depending on their age,

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seniority,

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expertise,

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and native language.

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Do we understand you when you say,

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for instance,

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you wish to implement a solution thanks to the new charges of the DRTCB?

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Especially when speaking,

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focus on simple sentences,

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subject,

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verb,

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compliment.

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As a manager you can confirm that your employee has understood you correctly

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by asking them to reformulate the objective set.

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Finally,

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was your message retained

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or was it forgotten quickly?

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Remember to repeat important messages 3 times.

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Communicate the information using oral,

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visual,

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and sensory channels which will strengthen memory.

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Make your message be heard,

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be seen through pictures or key words,

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and be felt.

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We remember much better what aroused a strong emotion,

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whether it was fear,

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pain,

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anger,

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or joy.

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The best speakers have mastered the art of storytelling,

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telling emotional stories to reinforce a message.

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Can we communicate without speaking?

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Yes,

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by looks,

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gestures,

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and sometimes loud silences.

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Some cultures are much more open to silence,

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to communion,

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to soul to soul conversations.

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We are a noisy society.

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Our senses of sight and hearing are constantly overstimulated.

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This cognitive overload makes the processing of information more complex.

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Albert Marrabien's experiment in the 1960s sought

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to estimate the relative importance of words,

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voice,

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and gestures in accepting or rejecting someone.

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For example,

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during a job interview,

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a date or a sales operation.

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The study established the preponderance of nonverbal communication,

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gestures and voice

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over verbal communication.

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Words

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we generalize this experience,

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saying that communication would therefore be influenced 55%

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by gestures and expressions,

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38% by voice,

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tone,

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flow,

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volume,

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and only 7% by words and content.

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Whatever the numbers,

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keep in mind that nonverbal language has a

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significant role to play in your communication.

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And that it can be worked on through practice,

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training,

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and coaching.

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Here is a law of communication from Freud's vision.

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Humans are an iceberg.

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What's special about the iceberg?

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A space both above and below the surface,

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visible,

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invisible,

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conscious,

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subconscious.

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Where is the first contact made?

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On a subconscious level?

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Often before the first word is exchanged,

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we have a feeling

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I don't feel her or I trust him.

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Our first feeling is sometimes very accurate,

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but not always.

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When two people communicate verbally,

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they exchange messages from conscious to conscious.

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When will you finish the Miranda case?

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Tomorrow?

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I would like to see you this afternoon.

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OK,

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I'm available at 3 p.m.,

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but it's not always this simple.

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You should know that with each message sent by A,

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B receives a message at a conscious level and a subconscious level.

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When you say to Sonya,

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When will you finish the Miranda case?

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Does her subconscious interpret the message?

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Ah,

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you are late on your file,

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and it stresses me out.

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When you tell Sonnya,

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I would like to see you this afternoon.

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Is her subconscious interpreting

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it will be bad if you don't come?

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The answer to any question or request is therefore greatly

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influenced by the interpretation of the subconscious of our interlocutor.

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How can we behave so that communication does not take a negative turn

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because the subconscious of the other person will be suspicious or negative?

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How can we also be an ally of the other person's subconscious?

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We are not responsible for the interpretations

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and emotional reactions of the other one.

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However,

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here are some attitudes that can help communication.

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One,

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avoid barbed words like a little bit.

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I'll try,

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no problem.

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Sorry to disturb you,

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I would like us to try a little to solve problem Z.

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These barbed words that the subconscious perceives and takes hold of.

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Instead,

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let's find a solution together

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on the Z folder.

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2,

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be simple,

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open,

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and frank to avoid misinterpretations.

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3,

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empower,

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encourage,

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praise,

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speak positively,

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add humor

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so that the subconscious of your

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interlocutor receives more positive than negative.

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We have therefore seen the four major laws of communication

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keys for the 1st 5 minutes,

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the transmission reception differences,

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the importance of the nonverbal communication,

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and how humans are an iceberg.

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