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Everything is communication.
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Every expression,
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silence speaks of you,
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Clear and positive communication is the base of a great relationship.
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We will see in this video the four major laws of communication.
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Keys for the 1st 5 minutes.
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The transmission reception difference,
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communicating beyond talking
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and how humans are an iceberg.
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How to start an interaction on the right foot.
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Imagine being in contact with someone for the first time,
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whether it's a meeting or by sending a CV.
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The first moments,
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the 1st 5 minutes are going to be crucial.
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Because that's when the first impression will take hold.
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The label is on.
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He is professional.
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She is disorganized.
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He lacks leadership.
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You only get one chance to make a good first impression.
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That first impression will be very difficult to
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remove from the memory card of our interlocutor.
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You will have to paddle hard
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to replace one unfavorable first impression with another.
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So how should you approach your 1st 5 minutes?
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If you demonstrate these three qualities,
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you will also help the person you are speaking with
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to enter into a mode of communication of simplicity,
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These three qualities will establish an equal relationship,
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a relationship of trust.
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These 3 qualities will make people who are manipulative,
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This is good because you will quickly discover them.
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communicating with simplicity,
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and frankness doesn't mean you shouldn't prepare your 1st 5 minutes.
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Fear or habits sometimes make us shy or awkward.
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The more important the communication,
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with a recruiter or a client,
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the more important it is to prepare your first minutes
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and always remember to stay simple,
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Nicholas Boothman in his book
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Convinced Them in 90 Seconds or less
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reminds us of the importance of
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looking in the eyes,
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showing one's hands.
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I have no weapons.
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Putting forward one's heart without protection.
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and ask a question which,
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calls for a yes answer from your interlocutor.
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Starting a conversation with a yes from the other party.
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Will more easily open up other ES's.
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How not to dilute a communication to the point that we lose the main message?
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The message you sent or thought you sent
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is not the message the other person is receiving.
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This is the principle of Chinese whispers.
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We are talking about 70% loss of information between what
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I wanted to say and what the other person retains.
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the message is in the head.
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What I want to say.
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it comes to the mouth.
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What I'm really saying.
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Why is the message partly lost at this stage
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for two reasons.
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because we are afraid we don't dare to speak with simplicity,
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What we want to say we are self-censoring.
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And then also because we forget part of what we wanted to say,
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the solution to avoid fear and forgetting
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Prepare your words and ensure that you see them through the lenses of simplicity,
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Prepare your statement.
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Repeat it in front of the mirror or relatives.
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After coming out of my mouth,
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the message arrives in the other person's ear.
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This is what Anton hears.
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to avoid information loss,
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be sure to be in a quiet sound environment,
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not in a hallway,
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and set the volume and articulation of your voice correctly
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so that Anton doesn't have to make any effort to hear you.
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From the ear the message reaches the brain
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of the other party.
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How can we prevent a loss of information at this stage
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by making sure we speak to him at the right time for him and by getting his interest?
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If Anton does not listen to you,
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either you are no longer interesting or he does not agree with you.
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And maybe it is necessary to listen to his point of view before expressing
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With people I coach who complained of not being listened to by their colleagues,
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I asked them three questions.
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Do you listen to them?
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What do you fail to do that will make others want to listen to you?
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Why do you really need to be listened to?
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We are not in a dictatorship where we have to listen to each other.
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If we want to be heard,
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it is our responsibility to implement the right communication strategies.
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Let's keep moving forward.
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Once you have been listened to.
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Have you been understood?
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Has your message found its place in the brain of Anton?
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Know how to adapt to the other person
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depending on their age,
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and native language.
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Do we understand you when you say,
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you wish to implement a solution thanks to the new charges of the DRTCB?
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Especially when speaking,
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focus on simple sentences,
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As a manager you can confirm that your employee has understood you correctly
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by asking them to reformulate the objective set.
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was your message retained
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or was it forgotten quickly?
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Remember to repeat important messages 3 times.
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Communicate the information using oral,
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and sensory channels which will strengthen memory.
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Make your message be heard,
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be seen through pictures or key words,
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We remember much better what aroused a strong emotion,
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whether it was fear,
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The best speakers have mastered the art of storytelling,
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telling emotional stories to reinforce a message.
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Can we communicate without speaking?
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and sometimes loud silences.
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Some cultures are much more open to silence,
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to soul to soul conversations.
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We are a noisy society.
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Our senses of sight and hearing are constantly overstimulated.
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This cognitive overload makes the processing of information more complex.
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Albert Marrabien's experiment in the 1960s sought
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to estimate the relative importance of words,
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and gestures in accepting or rejecting someone.
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during a job interview,
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a date or a sales operation.
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The study established the preponderance of nonverbal communication,
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gestures and voice
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over verbal communication.
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we generalize this experience,
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saying that communication would therefore be influenced 55%
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by gestures and expressions,
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and only 7% by words and content.
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Whatever the numbers,
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keep in mind that nonverbal language has a
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significant role to play in your communication.
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And that it can be worked on through practice,
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Here is a law of communication from Freud's vision.
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Humans are an iceberg.
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What's special about the iceberg?
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A space both above and below the surface,
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Where is the first contact made?
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On a subconscious level?
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Often before the first word is exchanged,
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we have a feeling
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I don't feel her or I trust him.
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Our first feeling is sometimes very accurate,
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When two people communicate verbally,
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they exchange messages from conscious to conscious.
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When will you finish the Miranda case?
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I would like to see you this afternoon.
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I'm available at 3 p.m.,
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but it's not always this simple.
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You should know that with each message sent by A,
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B receives a message at a conscious level and a subconscious level.
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When you say to Sonya,
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When will you finish the Miranda case?
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Does her subconscious interpret the message?
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you are late on your file,
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and it stresses me out.
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When you tell Sonnya,
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I would like to see you this afternoon.
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Is her subconscious interpreting
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it will be bad if you don't come?
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The answer to any question or request is therefore greatly
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influenced by the interpretation of the subconscious of our interlocutor.
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How can we behave so that communication does not take a negative turn
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because the subconscious of the other person will be suspicious or negative?
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How can we also be an ally of the other person's subconscious?
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We are not responsible for the interpretations
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and emotional reactions of the other one.
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here are some attitudes that can help communication.
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avoid barbed words like a little bit.
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Sorry to disturb you,
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I would like us to try a little to solve problem Z.
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These barbed words that the subconscious perceives and takes hold of.
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let's find a solution together
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on the Z folder.
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and frank to avoid misinterpretations.
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speak positively,
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so that the subconscious of your
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interlocutor receives more positive than negative.
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We have therefore seen the four major laws of communication
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keys for the 1st 5 minutes,
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the transmission reception differences,
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the importance of the nonverbal communication,
00:10:56
and how humans are an iceberg.
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