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Marshall Rosenberg,
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nonviolent communication followed in Gandhi's footsteps.
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after many successful experiences in conflict resolution
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between communities,
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and even political conflicts,
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nonviolent communication,
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a method of conflict resolution based on
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the expression of one's emotions and needs.
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The communication is done in a positive dynamic of listening,
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free of any violence towards the other person and towards oneself.
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There are 4 fundamental principles of nonviolent communication
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observation and description of the situation without judgment.
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Everyone learns to express their own feelings.
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Everyone learns to express their needs,
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and everyone learns to formulate what they expect.
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resulting from nonviolent communication.
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Is a form of application of NVC used in companies.
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Describe the facts.
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E express your emotion in relation to your need.
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S find a common solution.
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Here is an example of using nonviolent communication
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to get out of an uncomfortable work situation.
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Describe the facts.
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You entrusted me 3 times this month at 5 o'clock in the afternoon
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with a file and asked me to close it by the same evening.
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Express your emotions and needs.
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Having an already tight schedule and commitments elsewhere,
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it creates in me irritation about the arbitration of
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tasks and concern about the quality of rendering.
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The emotion has been expressed.
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Let's move on to the needs.
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I need to anticipate in order to guarantee quality work
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manage my professional and personal constraints in the evening.
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propose a solution.
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I suggest you to make points more regularly to avoid these last minute emergencies.
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I will be able to respond better
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and more qualitatively to your requests.
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I will be able to prioritize,
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even if I have to say no if the deadlines again seem too short.
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Of course I give you the backbone of the desk.
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In the NVC one also listens without judgment to the description of facts,
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and the expression of the other's solutions before coming to a conclusion.
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NVC is particularly recommended if you wish to communicate
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with more authenticity and efficiency in your relationships,
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if you are easily overwhelmed by your emotions,
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and finally if you are a support and guidance expert,
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staff representative,
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and regularly face disputes and conflicts.
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NVC will teach you to assert yourself as
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an adult in an effective and understandable way.
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Asserting yourself is knowing how to ask with the desk method for listening,
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for a salary increase,
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Ask instead of shutting up and take it upon yourself.
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How many latent conflicts could have been avoided if the request had
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been made clearly without fear of judgment at the right time?
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Better communication is
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to be able to receive feedback and criticism by reacting
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calmly and clearly expressing your own opinion on the issue.
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Let's propose another desk example.
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You told me yesterday that I was not up to the task and you listed all your grievances.
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Since yesterday I have been going over your words again,
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and I alternate between worry and irritation.
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I need to discuss this solutions concerning the delay on the file.
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Here is what I propose to save time.
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Concerning the errors you mention,
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I do not share your opinion,
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and here is my view of things.
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after having taken real time to find an appropriate solution with the other person.
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So I propose to meet again in 3 days
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to review the implementation of the 5 solutions we have just established together.
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This will allow us to follow the resolution of the problem in the short term.
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In the longer term,
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if you are dissatisfied with my work,
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I would like you to let me know right away,
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and I recommend that we stick to the facts and the files.
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I do not want any judgment on my person.
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Nonviolent communication also gives keys to knowing how to say no
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because I don't agree.
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because it's not my role.
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because I'm overloaded.
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because I have other priorities.
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you can also criticize in a positive and constructive way,
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coming in with proposals more than complaints,
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dare to express your vision,
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dare to defend your values.
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NVC is a very powerful tool in conflict management.
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Following this video,
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you can now use the desk.
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describes the facts.
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E express your emotion in relation to your need.
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Find a common solution.
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At first you will feel that your expression is a little ridiculous or clumsy.
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Perhaps you will be gently mocked and made fun of for your different way of speaking.
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Of course you may be unnatural,
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and you may need to prepare your formulations in writing before addressing others.
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I invite you to persevere in your desire to pacify your communication.
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You will see with a little experience you will find formulations
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that will suit you while keeping the essence of the desk.
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Marshall Rosenberg used NVC in racial conflicts in the suburbs,
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in the international political arena,
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It's really a very powerful tool.
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If you want to become a master in the art of NVC I also invite you
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to follow training courses
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