DESC method / Non violent communication Tutorial

Unlock the power of nonviolent communication with our video on the DESC method. Developed by Dr. Marshall Rosenberg, this approach fosters effective conflict resolution through expressing emotions and needs in a positive environment. Learn to assert yourself with courage, improve your relationships, and manage disputes skillfully. Join us to transform your communication style and enhance your interpersonal interactions!

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Marshall Rosenberg,

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nonviolent communication followed in Gandhi's footsteps.

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Rosenberg,

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after many successful experiences in conflict resolution

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between communities,

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racial,

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social,

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economic,

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and even political conflicts,

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teaches in NVC

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nonviolent communication,

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a method of conflict resolution based on

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the expression of one's emotions and needs.

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The communication is done in a positive dynamic of listening,

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free of any violence towards the other person and towards oneself.

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There are 4 fundamental principles of nonviolent communication

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observation and description of the situation without judgment.

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Everyone learns to express their own feelings.

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Everyone learns to express their needs,

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and everyone learns to formulate what they expect.

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The desk,

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DESC method,

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resulting from nonviolent communication.

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Is a form of application of NVC used in companies.

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Describe the facts.

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E express your emotion in relation to your need.

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S find a common solution.

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C conclude.

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Here is an example of using nonviolent communication

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to get out of an uncomfortable work situation.

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D.

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Describe the facts.

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You entrusted me 3 times this month at 5 o'clock in the afternoon

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with a file and asked me to close it by the same evening.

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Express your emotions and needs.

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Having an already tight schedule and commitments elsewhere,

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it creates in me irritation about the arbitration of

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tasks and concern about the quality of rendering.

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The emotion has been expressed.

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Let's move on to the needs.

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I need to anticipate in order to guarantee quality work

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and

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manage my professional and personal constraints in the evening.

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propose a solution.

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I suggest you to make points more regularly to avoid these last minute emergencies.

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Conclude.

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I will be able to respond better

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and more qualitatively to your requests.

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I will be able to prioritize,

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even if I have to say no if the deadlines again seem too short.

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Of course I give you the backbone of the desk.

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In the NVC one also listens without judgment to the description of facts,

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feelings,

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and needs,

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and the expression of the other's solutions before coming to a conclusion.

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NVC is particularly recommended if you wish to communicate

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with more authenticity and efficiency in your relationships,

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if you are easily overwhelmed by your emotions,

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and finally if you are a support and guidance expert,

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coach,

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educator,

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manager,

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staff representative,

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and regularly face disputes and conflicts.

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More broadly,

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NVC will teach you to assert yourself as

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an adult in an effective and understandable way.

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Asserting yourself is knowing how to ask with the desk method for listening,

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for support,

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for autonomy,

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for a salary increase,

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for clarity,

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for feedback.

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Ask instead of shutting up and take it upon yourself.

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How many latent conflicts could have been avoided if the request had

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been made clearly without fear of judgment at the right time?

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Better communication is

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to be able to receive feedback and criticism by reacting

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calmly and clearly expressing your own opinion on the issue.

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Let's propose another desk example.

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D,

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describe.

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You told me yesterday that I was not up to the task and you listed all your grievances.

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Express.

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Since yesterday I have been going over your words again,

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and I alternate between worry and irritation.

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I need to discuss this solutions concerning the delay on the file.

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Here is what I propose to save time.

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Concerning the errors you mention,

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I do not share your opinion,

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and here is my view of things.

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C conclude,

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after having taken real time to find an appropriate solution with the other person.

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So I propose to meet again in 3 days

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to review the implementation of the 5 solutions we have just established together.

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This will allow us to follow the resolution of the problem in the short term.

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In the longer term,

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if you are dissatisfied with my work,

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I would like you to let me know right away,

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and I recommend that we stick to the facts and the files.

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I do not want any judgment on my person.

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Nonviolent communication also gives keys to knowing how to say no

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to colleagues,

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collaborators,

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clients,

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or hierarchy.

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No,

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because I don't agree.

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No,

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because it's not my role.

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No,

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because I'm overloaded.

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No,

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because I have other priorities.

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With the NVC

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you can also criticize in a positive and constructive way,

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coming in with proposals more than complaints,

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dare to express your vision,

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dare to defend your values.

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NVC is a very powerful tool in conflict management.

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Following this video,

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you can now use the desk.

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D,

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describes the facts.

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E express your emotion in relation to your need.

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Find a common solution.

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C conclude.

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At first you will feel that your expression is a little ridiculous or clumsy.

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Perhaps you will be gently mocked and made fun of for your different way of speaking.

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Of course you may be unnatural,

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and you may need to prepare your formulations in writing before addressing others.

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I invite you to persevere in your desire to pacify your communication.

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You will see with a little experience you will find formulations

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that will suit you while keeping the essence of the desk.

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Marshall Rosenberg used NVC in racial conflicts in the suburbs,

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in schools,

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in the international political arena,

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in companies.

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It's really a very powerful tool.

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If you want to become a master in the art of NVC I also invite you

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to follow training courses

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on the subject.

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