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emotional quotient calculated just like an IQ intelligence quotient,
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to assess people's ability to 1,
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recognize emotions,
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understand those emotions,
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manage those emotions their own and those of others.
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In this video we will answer three questions.
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What does emotional intelligence bring,
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how to manage negative emotions,
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how to improve our emotional quotient day by day.
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let's see what emotional intelligence brings.
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neurobiologist Antonio Damasio demonstrated that the separation
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between reason and emotion is scientifically unfounded.
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He studied individuals who no longer had
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access to certain emotional areas of the brain
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and demonstrated that their reasoning was
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distorted and their decisions were inappropriate.
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He proved that you cannot act rationally if you silence your emotions.
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Daniel Goleman published a research synthesis on the
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subject and popularized the notion of emotional intelligence.
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This emotional intelligence is the ability.
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and manage emotions,
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the four main ones being joy,
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Goldman explains how this emotional intelligence helps us
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build healthy relationships and make the best decisions.
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Recognizing and understanding other people's emotions helps
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you to better communicate with others,
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to adapt your language to them,
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to know their levers of satisfaction and motivation.
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With a good emotional intelligence,
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you will be able to generate healthy cooperation
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even when there are different points of view
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and latent conflicts.
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If you acknowledge the emotions of others and take them into account,
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your ability to motivate will be doubled.
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The emotional intelligence expected in business takes the form
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of a proactive and positive attitude as well.
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managing one's emotions means being able to be enthusiastic about a project
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and showing your willingness to succeed in it
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rather than cultivating negativity and fueling conflict.
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After seeing what emotional intelligence brings,
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let's now take a look at how to deal with emotions,
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especially the so-called negative ones.
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In a tense and shifting environment,
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it is essential to listen to negative emotions,
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and other negative feelings.
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Negative emotions are alarms that announce when it's time to
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change something either within you or in your environment.
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Time to change things through dialogue or action.
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Emotional intelligence will guide you in your quest for solutions.
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behind the emotions,
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there are some hidden needs that are essential to recognize.
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Behind the fear there is a need for security,
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rather than running away,
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defending themselves,
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or attacking out of fear.
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The person with a high EQ will know how to recognize the fear
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in themselves or in others and will strengthen the feeling of inner security.
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Stress is the result of fear even if few are able to recognize it.
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When you are stressed,
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ask yourself the real question.
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What am I afraid of?
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Emotional intelligence improves fear management.
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We can then say it is possible we will find solutions.
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We can also step out of our comfort zone and take risks.
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Behind the sadness lies a need to grieve
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for what we used to have or hoped to have.
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If you are going through a change,
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you will need this time to grieve,
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a need to say goodbye to a situation or an expectation to welcome what is
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rather than what you hoped for.
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In order to grieve,
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which requires time,
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some people will seek comfort in contact.
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Others will prefer to isolate themselves or stand back.
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Welcome in this sadness,
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welcoming disappointment in ourselves and in others,
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is proof of emotional intelligence.
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Welcome it and then release it
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to then get past it in a constructive dynamic.
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Behind anger there is a need for justice.
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Something seems abnormal,
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This is not the way it should be.
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One of our values was not respected,
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and we accuse and or express anger towards the one we believe guilty.
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Demonstrating emotional intelligence means acknowledging anger,
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understanding exactly what it's based on,
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and finally managing it,
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whether it's our own or someone else's.
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Like all other emotions,
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if you prevent yourself from expressing anger,
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it will make its way into your body and will bring tension and illness.
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It should be noted that the more your emotional intelligence develops,
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the fewer physical issues you will have backache,
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In the case of anger,
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emotional intelligence will help us express ourselves without aggressiveness,
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but with strength and determination.
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It will help us get straight to the point to find clear and
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respectful words to express our dissatisfaction and
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above all to express our demands.
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after making a clear request,
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we either finally get what we wanted,
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or we get compensation reparations,
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Or we get neither
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emotional intelligence will help us mourn what we thought we were owed
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and make clear life choices so that we no longer find ourselves
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in situations of frustration and injustice that do not suit us.
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We have seen how to welcome and handle the so-called negative emotions of fear,
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Let's finally see how to increase your emotional quotient.
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In order to gain confidence to better cope with change and to manage conflict,
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by regularly asking your entourage for feedback,
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you will learn to perceive their emotions and motivational drives.
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Ask your relatives and colleagues,
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how do you feel?
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How are you experiencing the project,
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how will you experience change?
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Does teamwork suit you?
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How do you experience that collaboration?
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Does the organization suit you?
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What is important to you?
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What makes your relationship with the client difficult?
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It's normal not to have all the antennas to grasp what
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your entourage is going through at home or at work.
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As long as your emotional intelligence is not sharp enough
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to detect the slightest shifts in mood and motivation,
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you'll need to compensate by regularly asking the
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other person questions by asking for feedback.
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that behind our emotions there are needs.
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Emotional intelligence means being able to state
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your own needs and understand the hidden need
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behind the other person's emotion.
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You're feeling that the other person is under stress or is angry or seems depressed.
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It's a good step to have noticed it,
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recognizing these emotions as soon as they appear is not good enough.
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Look for the hidden needs behind the emotion
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by questioning the other person and yourself.
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Do you or do they need recognition?
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Do you or do they need to be heard,
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need a solution?
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the real need is not always the one expressed at first.
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that managing your emotions means welcoming them,
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but under no circumstances allowing yourself to
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be blinded and controlled by these emotions.
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Emotions are filters of reality.
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When immersed in a positive emotion,
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you will tend to see life,
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projects and solutions favorably.
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In a negative emotion,
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you will only see the bad sides in the other person and in the situation.
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We never have a neutral view of things and people.
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We are manipulated by our emotions.
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if we do not take the time to be clear about our emotions and those of others,
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we risk making very bad decisions and generating conflict.
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The ultimate step of emotional intelligence
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is taking full responsibility for your emotions.
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Do you understand what made them come out?
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Did you clarify the need behind your emotion of stress,
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This is a good first step.
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Do you know how to express your needs to others in
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a clear and positive way in the form of a request?
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This is a good second step.
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But the other person is not at your service.
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If the person in front of you is unwilling or unable to meet your needs,
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what can you do?
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This is the final step.
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Learn how to meet and fulfill your needs on your own or go beyond your need.
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take full responsibility for your emotions regardless
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of your environment and its reactions.
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Expressing emotions whether positive or negative
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is unfortunately still rarely experienced in companies.
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We remain influenced by Descartes,
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valuing cerebral intelligence.
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I think therefore I am.
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Descartes did not say,
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Emotions are often asked to remain outside the walls of the company,
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even though they are vectors of social bonding,
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and win-win decision making.
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The exclusion of emotions sometimes generates dehumanized
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relationships and widens the gap of conflict.
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How to manage a conflict when everyone is pretending not to know that
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the engine behind it is emotional and that people are feeling hurt.
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Emotional intelligence allows us to identify and vocalize
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emotions our own and those of others.
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It facilitates communication and conflict resolution
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in a win-win relationship
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where personalities are respected.
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