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Numbers That Speak - Baptiste's Adventure with KPIs and SMART Objectives Tutorial

Join Baptiste on his journey of transformation in 'Numbers That Speak - Baptiste's Adventure with KPIs and SMART Objectives.' Discover how thoughtful goal-setting and a focus on team feedback led to remarkable improvements in communication and employee satisfaction. This engaging exploration promises invaluable insights into personal and professional effectiveness!

résultat(s)
00:00:03
an ambitious young manager responsible for internal communication,
00:00:07
Baptiste,
00:00:08
has just completed an exciting training on smart goals and KPIs.
00:00:13
Armed with his new knowledge,
00:00:14
Baptiste enthusiastically presents to his team the smart goals he has devised.
00:00:19
He lists increase the frequency of internal
00:00:22
communications by 10% over the quarter.
00:00:25
Reduce the response time to internal requests to less than 4 hours
00:00:30
and
00:00:31
improve employee satisfaction by 15% by collecting regular feedback.
00:00:36
The associated KPIs are clearly defined employee engagement rate,
00:00:40
response time to requests,
00:00:42
and satisfaction rate measured through internal surveys.
00:00:46
However,
00:00:46
the team expresses concerns about the ambition of these goals.
00:00:50
They fear that reducing response time
00:00:52
might compromise the quality of communications.
00:00:55
Baptiste,
00:00:56
open to feedback,
00:00:57
proposes goal revision sessions.
00:01:00
Through constructive discussions,
00:01:01
they readjust,
00:01:03
reduce response time to internal requests to less than 6
00:01:06
hours while adding a KPI on the quality of communications.
00:01:11
The following weeks are a mix of excitement and learning.
00:01:14
The team observes a constant improvement in the KPIs.
00:01:18
However,
00:01:19
employee satisfaction stalls at an 8% improvement.
00:01:23
In an evaluation meeting,
00:01:25
the team suggests launching a bi-weekly newsletter
00:01:27
highlighting the successes of internal projects.
00:01:31
Baptiste loves the idea and incorporates it into the goals.
00:01:35
The following quarter sees a 12% increase in the frequency of communications,
00:01:40
a reduction in response time to 5 hours,
00:01:42
and a 13% improvement in employee satisfaction.
00:01:47
The adjustments made along the way not only helped achieve the
00:01:50
goals but also created an environment where feedback is valued,
00:01:54
leading to improved performance and increased satisfaction.
00:01:58
The KPI dashboard,
00:02:00
previously a source of tension,
00:02:01
is now a board of shared victories,
00:02:04
and Baptiste's proactive approach has instilled a culture
00:02:07
of continuous improvement and collaboration within the team.

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