Numbers That Speak - Baptiste's Adventure with KPIs and SMART Objectives Tutorial

Join Baptiste on his journey of transformation in 'Numbers That Speak - Baptiste's Adventure with KPIs and SMART Objectives.' Discover how thoughtful goal-setting and a focus on team feedback led to remarkable improvements in communication and employee satisfaction. This engaging exploration promises invaluable insights into personal and professional effectiveness!

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an ambitious young manager responsible for internal communication,

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Baptiste,

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has just completed an exciting training on smart goals and KPIs.

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Armed with his new knowledge,

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Baptiste enthusiastically presents to his team the smart goals he has devised.

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He lists increase the frequency of internal

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communications by 10% over the quarter.

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Reduce the response time to internal requests to less than 4 hours

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and

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improve employee satisfaction by 15% by collecting regular feedback.

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The associated KPIs are clearly defined employee engagement rate,

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response time to requests,

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and satisfaction rate measured through internal surveys.

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However,

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the team expresses concerns about the ambition of these goals.

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They fear that reducing response time

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might compromise the quality of communications.

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Baptiste,

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open to feedback,

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proposes goal revision sessions.

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Through constructive discussions,

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they readjust,

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reduce response time to internal requests to less than 6

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hours while adding a KPI on the quality of communications.

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The following weeks are a mix of excitement and learning.

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The team observes a constant improvement in the KPIs.

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However,

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employee satisfaction stalls at an 8% improvement.

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In an evaluation meeting,

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the team suggests launching a bi-weekly newsletter

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highlighting the successes of internal projects.

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Baptiste loves the idea and incorporates it into the goals.

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The following quarter sees a 12% increase in the frequency of communications,

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a reduction in response time to 5 hours,

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and a 13% improvement in employee satisfaction.

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The adjustments made along the way not only helped achieve the

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goals but also created an environment where feedback is valued,

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leading to improved performance and increased satisfaction.

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The KPI dashboard,

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previously a source of tension,

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is now a board of shared victories,

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and Baptiste's proactive approach has instilled a culture

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of continuous improvement and collaboration within the team.

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