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Numbers That Speak - Baptiste's Adventure with KPIs and SMART Objectives Tutorial

Join Baptiste on his journey of transformation in 'Numbers That Speak - Baptiste's Adventure with KPIs and SMART Objectives.' Discover how thoughtful goal-setting and a focus on team feedback led to remarkable improvements in communication and employee satisfaction. This engaging exploration promises invaluable insights into personal and professional effectiveness!

  • 02:12
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résultat(s)
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an ambitious young manager responsible for internal communication,
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Baptiste,
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has just completed an exciting training on smart goals and KPIs.
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Armed with his new knowledge,
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Baptiste enthusiastically presents to his team the smart goals he has devised.
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He lists increase the frequency of internal
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communications by 10% over the quarter.
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Reduce the response time to internal requests to less than 4 hours
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and
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improve employee satisfaction by 15% by collecting regular feedback.
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The associated KPIs are clearly defined employee engagement rate,
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response time to requests,
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and satisfaction rate measured through internal surveys.
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However,
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the team expresses concerns about the ambition of these goals.
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They fear that reducing response time
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might compromise the quality of communications.
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Baptiste,
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open to feedback,
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proposes goal revision sessions.
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Through constructive discussions,
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they readjust,
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reduce response time to internal requests to less than 6
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hours while adding a KPI on the quality of communications.
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The following weeks are a mix of excitement and learning.
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The team observes a constant improvement in the KPIs.
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However,
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employee satisfaction stalls at an 8% improvement.
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In an evaluation meeting,
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the team suggests launching a bi-weekly newsletter
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highlighting the successes of internal projects.
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Baptiste loves the idea and incorporates it into the goals.
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The following quarter sees a 12% increase in the frequency of communications,
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a reduction in response time to 5 hours,
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and a 13% improvement in employee satisfaction.
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The adjustments made along the way not only helped achieve the
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goals but also created an environment where feedback is valued,
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leading to improved performance and increased satisfaction.
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The KPI dashboard,
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previously a source of tension,
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is now a board of shared victories,
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and Baptiste's proactive approach has instilled a culture
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of continuous improvement and collaboration within the team.

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