00:00:07
although more than 1/3 consider it to be their manager's first duty.
00:00:12
How can you give positive feedback to your employees and colleagues?
00:00:16
How can you congratulate them?
00:00:18
A study has shown that school children receive 10 times
00:00:22
more criticism than praise on their work and behavior.
00:00:26
Does this imbalance occur again in the professional environment?
00:00:31
I think we are not far from it.
00:00:33
Do you congratulate your employees?
00:00:36
Do you expect them to have done an amazing job to deserve it?
00:00:40
like many others,
00:00:42
believe that when a job is well done,
00:00:44
then it's so normal that there's no point in pointing it out,
00:00:48
given that positive feedback is a source of motivation.
00:00:51
You are really missing out on a great lever.
00:00:56
let's see what flash congratulation is.
00:00:59
Most managers say they are uncomfortable exercising positive feedback.
00:01:04
American culture is more open to positive feedback than European or Asian culture,
00:01:10
but sometimes these congratulated employees receive so many great,
00:01:17
that they don't know if it's really sincere
00:01:20
and if they should believe them.
00:01:22
On the other hand,
00:01:23
many managers with a real desire to be sincere
00:01:27
admit not knowing how to find the right words.
00:01:31
If the word congratulations seems,
00:01:33
in your opinion,
00:01:35
reserved for special occasions,
00:01:37
at least learn to say,
00:01:42
I'm very satisfied.
00:01:43
It is impeccable.
00:01:44
It's exactly what I expected.
00:01:46
The client appreciated it very much.
00:01:48
I knew I could trust you.
00:01:50
There are countless words to genuinely express satisfaction.
00:01:55
Make it obvious either in person or by email,
00:01:59
and if you feel that there's no positive
00:02:01
feedback to give to your colleague or employee,
00:02:04
then maybe it's time to look at the glass
00:02:06
as half full and or reconsider your standards.
00:02:11
Two results of positive and sincere feedback are
00:02:16
motivation and confidence.
00:02:18
It is therefore worth making the effort.
00:02:21
Saying good job and moving on to the next point is a form of flash congratulations.
00:02:28
It's already something
00:02:30
and every manager has time for this.
00:02:33
Good job takes 2 seconds.
00:02:36
Don't tell me you don't have time for a flash congratulation.
00:02:40
Second point of this video on positive feedback,
00:02:44
let's see how to capitalize on success.
00:02:48
You can go further than just giving a flash congratulation.
00:02:52
sharing about success,
00:02:54
asking questions and rephrasing the answers will
00:02:57
allow you to capitalize on success.
00:03:00
I invite you to occasionally organize real 1 to 1
00:03:05
positive feedback meetings and bring out the best from them
00:03:10
in order to savor the success and reproduce it.
00:03:15
Requires questioning.
00:03:17
For this purpose,
00:03:19
when faced with a satisfactory job,
00:03:21
ask your interlocutor
00:03:24
what did they do exactly to get that success,
00:03:27
what they liked and disliked,
00:03:29
the qualities they had to show,
00:03:31
the difficulties they encountered,
00:03:33
and how they overcame them.
00:03:35
Who are the allies they relied on?
00:03:38
What did they learn?
00:03:39
What would they do if the project was given to them for the first time today?
00:03:44
How differently would they do their job tomorrow
00:03:47
based on what they learned?
00:03:49
What do they suggest to go further on
00:03:51
the project from a perspective of continuous employment?
00:03:56
dare to conduct congratulatory meetings by capitalizing on success,
00:04:03
by asking the right questions.
00:04:06
Third tip of this video
00:04:08
how to manage the reactions to positive feedback.
00:04:14
how will your interlocutor react to positive feedback?
00:04:18
They may be surprised by your positive feedback.
00:04:22
Tell them that it's normal.
00:04:24
Give details of the reasons for your satisfaction.
00:04:27
They may be embarrassed by your positive feedback.
00:04:32
Even though they seem embarrassed and don't want us to dwell on it,
00:04:35
odds are they are touched.
00:04:39
If they're embarrassed,
00:04:40
it may be because no one has given them positive feedback before.
00:04:45
It's time to fix it
00:04:46
and put positive feedback
00:04:48
into the corporate culture.
00:04:50
Your interlocutor may be suspicious of your praise.
00:04:55
They may fear that you are looking for something in return,
00:04:58
that you are looking to put more work on them.
00:05:01
Is that the case?
00:05:02
If you do indeed want to give them a new assignment,
00:05:06
don't beat around the bush with continuous congratulations.
00:05:11
and this is the reason many managers do not dare to give positive feedback.
00:05:17
They fear that their congratulations will raise unrealistic expectations.
00:05:22
They fear that the employee will take your satisfaction for
00:05:26
their own interest to ask for a reward in return.
00:05:32
they will take the opportunity to ask for a pay rise that you cannot grant them.
00:05:37
Don't let that stop you from giving positive feedback.
00:05:41
Be prepared for these reactions.
00:05:45
To disappoint the expectations
00:05:48
that they could express following your positive feedback,
00:05:52
anticipate these reactions and prepare your answers for them.
00:05:56
For sure you can give positive feedback
00:05:59
without adding financial rewards to it.
00:06:03
don't censor yourself in expressing kudos because you fear
00:06:07
that they will ask you for something in return.
00:06:10
You can answer yes to their request or no,
00:06:15
Regardless of your interlocutor's reaction,
00:06:18
be brave and keep on giving positive feedback and
00:06:22
capitalizing on successes by adjusting to who they are.
00:06:28
understand the dynamics of the positive feedback contagion.
00:06:34
another advantage of positive feedback is that it's contagious.
00:06:38
Since you give it,
00:06:40
you will receive it.
00:06:41
You will notice that your coworkers will begin to
00:06:44
give good feedback to each other in the team
00:06:47
more and more spontaneously.
00:06:51
a reminder on the road to positive feedback.
00:06:55
Also give positive feedback to your peers and your superiors.
00:06:59
Be happy for them for their success.
00:07:02
Show them your admiration.
00:07:04
Show them what you liked,
00:07:06
and learnt in the work you did together.
00:07:09
Tell them what you remembered and appreciated from their input
00:07:12
during the last meeting.
00:07:14
I particularly appreciated your input yesterday during the meeting,
00:07:19
I learnt a lot about the organization by observing the way you work on such files,
00:07:25
I invite you to give feedback to your colleagues and
00:07:28
your superiors without putting yourself in a low position,
00:07:32
nor putting yourself in a high position.
00:07:35
Positive feedback is not just a managerial tool
00:07:38
targeted at employees.
00:07:42
the culture of feedback to develop within any company.
00:07:47
In order to promote
00:07:48
learning and wellbeing
00:07:50
and to stimulate motivation and performance.
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